Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Edinburgh, where you'll support critical infrastructure and work with a high-performing team. You'll handle incident resolution, manage tickets, and communicate with customers while working on a 24/7 shift rota. The role offers diverse career opportunities and a commitment to an inclusive culture.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Edinburgh

This role at Telent offers an opportunity to join a high-performing engineering team responsible for maintaining critical infrastructure. As an NOC Technician, you'll provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The position involves working on a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests and allocate tickets to support teams and service providers.
4. Manage incident tickets with regular updates.
5. Coordinate traffic management with relevant teams and providers.
6. Communicate with customers regarding network incidents.
7. Coordinate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally in a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills across all levels of seniority.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, aiming for a workforce that reflects the communities we serve. Join us to be part of an environment where you can be yourself and reach your potential.