Self Management Facilitator/ Call Handler

Betsi Cadwaladr University Health Board; Caernarfon; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join a leading health organization as a Self Management Facilitator/Call Handler. This role focuses on improving patient care and experience while providing support in a home-based setting. Ideal for those with personal experience in health management, this position offers professional development opportunities.

Qualifications

• Personal experience of making life changes due to long-term conditions.
• Experience in a professional caring role for individuals experiencing life changes due to long-term conditions.

Responsibilities

• Support patients as a Health Coach and facilitate Self Management education.
• Act as the first point of contact for patient services.

Skills

Computer literacy

Job description

Self Management Facilitator/ Call Handler

Job Overview

This is a fixed-term/secondment position lasting 8 months until 31/03/2026, to meet the needs of the service. If you are interested in applying for the secondment, you must obtain permission from your current line manager prior to applying.

Are you eager to be part of an exciting team within the health board? Do you want to improve the care and experience of all age patients accessing Planned Care services? Are you looking for an opportunity to play a pivotal role as the first point of contact for patient services at Betsi Cadwaladr University Health Board?

As a Single Point of Contact (SPOC) and Self Care Service Facilitator, you will provide high-quality service to the SPOC team, supporting the delivery of the 3P's. We offer a supportive working environment with a strong focus on professional development, mentorship, and opportunities for personal growth.

Main duties of the job

This role involves supporting patients as a Health Coach and facilitating Self Management education, particularly for the Health and Wellbeing courses. The position is predominantly home-based, utilizing a Teams-enabled laptop.

Proficiency in Welsh is desirable; applicants fluent in English and/or Welsh are equally encouraged to apply.

Working for our organization

Join Betsi Cadwaladr University Health Board, Wales’s largest health organization, serving approximately 700,000 people across North Wales. We are committed to equality, diversity, and supporting our staff through our 'Proud to Lead' framework. Applications can be submitted in Welsh or English, and will be treated equally.

Detailed Job Description and Main Responsibilities

Full details are available in the attached Job Description and Person Specification or by clicking “Apply now” in Trac. Informal visits are welcome by appointment—come see our teams and learn how you can contribute!

Person Specification

Experience

• Essential: Personal experience of making life changes due to long-term conditions.
• Desirable: Experience in a professional caring role for individuals experiencing life changes due to long-term conditions.

Skills

• Essential: Computer literacy, especially with Microsoft Teams.
• Desirable: ECDL qualification.

Additional Information

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Human Resources

Industry: Hospitals and Health Care