ICT System Support Technician

NHS Scotland; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

NHS Scotland is seeking an ICT Systems Support Technician to join their Systems Support Team in South Queensferry. The role requires expertise in various ICT systems and involves on-call duties as well as travel across Scotland. The ideal candidate will have hands-on experience with Windows OS, SQL, and cloud services, ensuring robust support in a 24/7 operational environment.

Qualifications

• In-depth knowledge of ICT systems in a 24/7 environment.
• Experience with hardware and software support.

Responsibilities

• Participate in a 24/7 on-call rota.
• Travel throughout Scotland for support tasks.

Skills

Windows 10 & 11 OS Desktop Support

SQL Server Console Management

PowerShell Scripting

Active Directory & Group Policy Management

Tools

SCCM

Microsoft 365

Azure

VMware

Job description

ICT Systems Support Technician

South Queensferry

We are currently looking to recruit an ICT Systems Support Technician to work as part of our Systems Support Team.

The post holder is required to have an in-depth specialist knowledge of the following ICT Systems, operating in a 24/7 environment, combined with practical experience with a number of the following: -

Windows 10 & 11 OS Desktop Support

Windows 2016, 2019 and 2022 Server Roles & Features

SQL Server Console Management

SCCM Application Deployments / Collection Management

Windows Remote Desktop Services

Microsoft 365 Application Suite Support

Azure AAD / Intune / Exchange

VMware and Azure experience

PowerShell Scripting experience

Active Directory & Group Policy Management

Hardware and Software support

Installation and configuration of commercial and bespoke software applications

Understanding of backup and disaster recovery strategies and solutions

Helpdesk Ticketing systems

The post will be based at our office in South Queensferry, Edinburgh.

The role involves participating in a 24/7 on call rota.

The role will involve some travel throughout Scotland and possible overnight stays

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.