Lab Product Owner - PEC Platform

Lloyds Banking Group; Bristol; Hybrid; GBP 105,000; Full time

Job summary

A leading company is seeking a Lab Product Owner for their PEC Platform in Bristol or London. This role involves leading the Marketing & Experience Systems Lab, driving innovation in content and marketing functions, and enhancing customer experiences through a connected multi-channel content ecosystem. The ideal candidate will have proven experience in product ownership, strong leadership skills, and a robust understanding of the marketing landscape. Join us to contribute to shaping the future of finance.

Benefits

Generous Pension

Annual Bonus

Share Schemes

Wellbeing Initiatives

Parental Leave Policies

Qualifications

• Proven experience as a Product Owner in marketing/content domains.
• Strong leadership and management skills.

Responsibilities

• Lead the Marketing & Experience Systems Lab.
• Define a customer-centric product vision & strategy.
• Transform content supply chain into an AI-powered ecosystem.

Skills

Leadership

Analytical Skills

Creative Thinking

Tools

Adobe AEM

Adobe Workfront

Figma

Job description

End Date: Friday 30 May 2025

Salary Range: £101,932 - £119,920

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

Job Title: Lab Product Owner - PEC Platform

Salary: £104,992 - £146,650 pa (dependent on location) plus benefits

Location: Bristol or London

Hours: Full time

Working Pattern: Hybrid, 40% (or two days) in an office

About this opportunity

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you!

The Personalised Experiences and Communications (PEC) platform is at the forefront of transforming customer experiences, delivering tailored interactions and communications across digital and physical touchpoints. By harnessing AI, analytics, and customer insights, we aim to ensure every customer message and experience is personalized, relevant, and seamless.

We’re searching for a visionary and experienced Product Owner with a strong background in Martech & content ecosystems to lead our new lab. Your expertise in establishing connected content systems will ensure our brands are consistently and beautifully reflected across all channels. Alongside the Lab Engineering Lead, you will place the customer at the heart of our operations, driving innovation within our content and marketing functions.

In this role, you’ll:

• Lead the Marketing & Experience Systems Lab alongside the Lab Engineering lead with a two-in-a-box leadership model
• Define a customer-centric product vision & strategy for our marketing and experience systems to enhance experience-led brands through a connected multi-channel content ecosystem
• Transform our content supply chain into an intelligent, AI-powered ecosystem that meets regulatory, ethical, and brand standards, evolving based on engagement and insights
• Support the delivery of lab and platform-level OKRs with performance metrics and benefits realization data
• Foster a collaborative culture, empowering teams with ownership of outcomes and encouraging innovation
• Develop, own, and communicate the product roadmap, coordinating governance to serve internal and customer needs
• Build effective links across the Group to understand diverse marketing and content needs, delivering customer value

About us

We’re evolving to meet the needs of our 26 million customers, investing in our people, data, and tech. Join us on our journey and contribute to shaping the future of finance.

About you

• Proven experience as a Product Owner, ideally within marketing and/or content domains, with a track record of improving customer experience and efficiency
• Robust understanding of content & marketing landscape, market trends, and user needs, with ability to adapt strategies accordingly
• Strong leadership, management, and mentoring skills to inspire and empower teams
• Experience with content management tools like Adobe AEM, Adobe Workfront, and Figma
• Strategic vision and tenacity to own product strategy and foster continuous improvement
• Strong analytical skills to develop compelling value narratives based on industry benchmarks
• Creative thinking to develop engaging stories for target audiences
• Experience adding value in diverse environments, applying business and marketplace knowledge
• Ability to build strong relationships with senior leaders and secure buy-in from C-level executives

About working for us

We value diversity and inclusion, creating a workplace where everyone feels they belong. We offer benefits such as a generous pension, annual bonus, share schemes, wellbeing initiatives, and parental leave policies. We encourage applications from under-represented groups and are disability confident.

Join us to do meaningful work that makes a difference to millions of people. Together, we’re building an inclusive, purpose-driven organization aligned with our values and commitment to society.