Field IT Support Technician

DEVONSHIRE HAYES RECRUITMENT SPECIALISTS LIMITED; Halifax; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an innovative team as a Field IT Support Technician, where you will play a crucial role in ensuring seamless IT operations across Yorkshire. This position combines technical expertise with customer service, providing on-site support for a variety of IT systems. Your responsibilities will include troubleshooting hardware and software issues, configuring devices, and maintaining documentation. The ideal candidate will possess strong problem-solving skills and a proactive approach to support. If you're ready to make a significant impact in a dynamic environment, this role offers the perfect opportunity to showcase your skills and grow your career.

Benefits

Mileage paid for travel

Flexible working hours

Qualifications

• Proven experience in IT Support or similar technical support role.
• Strong knowledge of Windows OS and Microsoft 365.

Responsibilities

• Provide first and second-line technical support for hardware and software.
• Travel to various sites for installations, maintenance, and troubleshooting.

Skills

IT Support Experience

Windows OS

Microsoft 365

Basic Networking

Problem-Solving

Communication Skills

Education

Relevant IT Certifications

Tools

Active Directory

Remote Desktop Tools

Ticketing Systems

Job description

Job Description

We are seeking a proactive and customer-focused Field IT Support Technician to join my clients team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you’ll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.

Key Responsibilities:

• Provide first and second-line technical support for hardware, software, and network issues.

• Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.

• Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.

• Maintain accurate documentation of support requests, incidents, and solutions.

• Liaise with central IT teams to escalate complex issues where necessary.

• Ensure all work complies with company standards and security protocols.

Requirements:

• Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.

• Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.

• Excellent problem-solving and communication skills.

• Experience with Active Directory, remote desktop tools, and ticketing systems.

• Ability to work independently and manage travel schedules effectively.

• Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).

• Must be based in or willing to travel extensively across Yorkshire.

Desirable:

• Relevant IT certifications (e.g. CompTIA A+, Microsoft certifications) are advantageous.