Horticulture Manager

Dobbies Garden Centres; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading garden centre retailer is seeking a Horticulture Manager to enhance customer experience and drive sales. This role involves overseeing department operations, providing expert plant advice, and inspiring a team to deliver exceptional service. The ideal candidate will possess horticultural expertise and retail management experience, alongside strong leadership skills. Join a passionate team in a supportive environment that values continuous improvement and customer satisfaction.

Benefits

Generous annual leave entitlement

50% discount in restaurants

25% discount in the Garden Centre

10% discount in food halls

Access to Wagestream for financial wellbeing

Support from Retail Trust

Development opportunities through eLearning

Qualifications

• Experience in retail management and horticulture required.
• Ability to coach staff and deliver excellent customer service.

Responsibilities

• Oversee horticulture department operations to maximize sales.
• Provide expert advice on plant care and gardening products.
• Ensure compliance with health & safety regulations.

Skills

Horticultural expertise

Commercial awareness

Leadership

Adaptability

Job description

Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards. They work alongside the general manager to set a standard within our flagship department.

Responsibilities

• Oversee the horticulture department operations to maximise profitable sales and growth, creating a customer-focused environment.
• Provide expert advice on plant care, maintenance, and gardening products.
• Inspire your team to deliver an exceptional in-store experience, ensuring a positive customer journey.
• Collaborate with central support teams, maintaining excellent communication to improve our business.
• Ensure compliance with health & safety regulations, prioritizing employee and customer welfare.
• As a senior management team member, undertake duty manager responsibilities, including key holder duties.

Who We Are Looking For

• Horticultural expertise combined with retail management experience.
• Commercial awareness, including understanding budgets and driving sales for profitability.
• Ability to identify training needs and coach staff effectively to deliver excellent customer service and a safe environment.
• Adaptability to changing priorities, workload, regulations, or requirements.
• Positive leadership in managing change, motivating the team through seasonal cycles.
• Demonstration of our values: teamwork, continuous improvement, positivity, and passion for gardens and customer satisfaction.

What We Offer

• Generous annual leave entitlement with flexibility to take holidays when desired.
• Uncapped store discounts: 50% in restaurants, 25% in the Garden Centre, and 10% in food halls.
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
• Support from Retail Trust, offering confidential support, virtual GP, counselling, and discounts.
• Development opportunities through Dobbies Academy's eLearning and training programs.
• A passionate, diverse, and supportive team culture committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living year-round through our products, concession partners, and services. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers. We organize events and support a national charity, fostering community engagement. We are dedicated to being a great place to work, encouraging colleagues to be their best selves and celebrate success together.