Support Engineer - 12 Month Fixed Term Contract

TN United Kingdom; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company is seeking an End User Computing Support Engineer for a 12-month contract. The role involves providing technical support for EUC products, collaborating with various teams, and contributing to continuous improvement initiatives. This hybrid position offers excellent benefits and a supportive work environment.

Benefits

9% pension

insurance discounts

bonuses

holiday entitlement

health and dental options

EV car scheme

share scheme

employee discounts

Qualifications

• Experience with EUC products/services like Cloud desktop, Microsoft365, Microsoft InTune.
• Ability to communicate technical info clearly to non-technical users.
• Understanding of ITIL practices.

Responsibilities

• Provide daily technical support to end-users for all EUC products and services.
• Identify common themes and root causes of incidents to prevent re-occurrence.
• Participate in on-call rotations for major incidents.

Skills

Communication

Collaboration

Problem Solving

Tools

ServiceNow

Microsoft365

Active Directory

Azure Virtual Desktop

SCCM

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Direct Line Group

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

a994eaaaaf62

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

We're looking for a End User Computing (EUC) Support Engineer to join our EUC Platform Operations team on a 12 month fixed term contract basis with the potential to go permanent. You will provide technical end-user support for products within Group Core Technology and Operations, and identify and analyze trends to maintain and improve a stable and secure platform.

This is a hybrid role with 2 days per week from our London office.

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people, we’re a customer-obsessed market powerhouse. We work together to be brilliant for customers, every day.

We’re evolving to be a more digitally-focused, data-driven insurance company of the future. Your talent, skills, and ideas can drive our success. We value collaboration, exploration, and innovation. We embrace the move to a more digital, flexible world, investing in the latest tools and equipment to create the best user experience and career opportunities.

Who you'll work with:

You will be part of the 'Group Core Technology & Operations' department, serving customers by managing technology for stability, performance, and value. Within this, you'll join the EUC Platform Operations team, working with support engineers, support lead, risk lead, release manager, and others. The team focuses on continuous improvement, identifying trends and root causes of incidents to prevent recurrence.

What you'll do:

• Provide daily technical support to end-users for all EUC products and services, remotely and face-to-face.
• Respond quickly to alerts and resolve incidents within SLA, providing excellent customer service.
• Identify common themes and root causes of incidents to prevent re-occurrence through re-engineering, configuration, or user education.
• Contribute to continuous improvement initiatives, promoting efficiency and automation.
• Participate in on-call rotations for major incidents.
• Collaborate with security and service management teams.

What we look for:

• Experience with EUC products/services like Cloud desktop, Microsoft365, Microsoft InTune, Teams, MFA, Active Directory.
• Experience with iOS, Azure Virtual Desktop, SCCM is advantageous.
• Operational experience diagnosing and fixing issues.
• Ability to communicate technical info clearly to non-technical users.
• Focus and drive to complete tasks.
• Collaborative mindset and knowledge sharing.
• Understanding of ITIL practices, especially Change, Problem, Incident, Asset, and Configuration Management.
• Experience with ITSM tools like ServiceNow.

What we’ll give you in return:

We offer excellent benefits, a flexible working model, and a supportive environment. Core benefits include a 9% pension, insurance discounts, bonuses, holiday entitlement, health and dental options, EV car scheme, share scheme, employee discounts, and more.

Ways of Working

Our hybrid model combines home and office work, with most colleagues in 2 days a week. We support flexible options and reasonable adjustments during recruitment.

There’s no-one else like you.

You belong here. Join us to innovate, put customers first, and achieve great things together.

Together we’re one of a kind.

We aim higher as a group, with many career opportunities. Visit directlinegroupcareers.com to learn more.