Infrastructure Engineer

The Royal college of radiologists; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading organization as an Infrastructure Engineer, pivotal in maintaining and enhancing the IT infrastructure that supports healthcare professionals. Collaborate with a high-performing IT team to ensure system stability and security. Enjoy a hybrid working environment with generous benefits.

Benefits

Hybrid working

Generous annual leave allowance

Excellent pension scheme

Interest free season ticket loan

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Advanced knowledge of Microsoft 365 applications and network infrastructure devices.
• Self-motivated and able to work effectively within a team.

Responsibilities

• Support the design and operation of technology systems including cloud services.
• Diagnose and resolve hardware, software, and system issues.
• Assist in monitoring network and system activity for security.

Skills

Communication

Critical Thinking

Education

CompTIA A+

CompTIA Network+

Microsoft 365 Certified: Fundamentals

Tools

Microsoft 365

Windows Server

Intune

Job description

We are seeking a highly capable Infrastructure Engineer to join us at the Royal College of Radiologists (RCR).

At The Royal College of Radiologists, we strive to support our members and improve patient care through education, research, and collaboration. Our IT department plays a crucial role in maintaining the technology systems that enable us to achieve our mission.

As an Infrastructure Engineer, you will be at the centre of our technology operations joining our high-performing IT team. Working closely with the Infrastructure & Security Manager you will be pivotal in designing, implementing, and maintaining the College's IT infrastructure. Your responsibilities will include managing network systems, servers, storage devices, and other related hardware, software, and cloud platforms. Furthermore, you will serve as an escalation point for the ServiceDesk team and support the Infrastructure and Security Manager in implementing and managing security protocols to protect company data and systems from potential threats.

In addition, you'll provide vital support for examination systems, ensuring all IT equipment and software are set up and functioning perfectly. Your general IT support will be invaluable as you resolve user IT problems, assist in delivering technology projects, and collaborate with third-party service providers to keep our systems running smoothly.

This role is perfect for someone who thrives in a fast-paced environment, enjoys tackling complex challenges, and is passionate about maintaining a secure and efficient technology infrastructure.

What you ll do:

• Infrastructure Management: Support the design, implementation, and operation of technology systems, including cloud services, hosting, on-premises network, and server infrastructure.
• System Stability: Ensure the stability and performance of our technology infrastructure while minimizing downtime and disruption.
• Technical Support: Diagnose and resolve hardware, software, and system issues, and respond to escalations via the IT Service Desk.
• Cyber Security: Assist in monitoring network and system activity, investigating security incidents, and implementing security measures.
• Examinations Support: Provide technical support for examination systems and equipment setup.
• General IT Support: Resolve user IT problems, assist in delivering technology projects, and support third-party service providers.

What you ll need:

• CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Fundamentals, or equivalent experience.
• Advanced knowledge of Microsoft 365 applications, Windows Server, Intune, and network infrastructure devices.
• Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
• Strong critical thinking skills and the ability to identify workarounds and solutions.
• Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme