Customer Service Advisor Work From Home

Back 2 Work Complete Training; Nottingham; Remote; GBP 24,000; Full time

Job summary

A leading company is seeking Customer Service Advisors to work fully remote, managing inbound calls and appointments. Successful candidates will demonstrate strong communication skills and empathy, ensuring efficient and accurate service. Comprehensive training is provided, along with attractive benefits including holiday entitlement and wellness programs.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Recognition awards

Career development opportunities

Qualifications

• Good communicators with a professional telephone manner.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle inbound calls for appointments.
• Book, re-schedule, and cancel appointments.

Skills

Communication

Empathy

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers, and exclusive employee deals from many retailer partners, plus free wellness, kids, and learning classes through our Community Online Academy
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24/7, and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This includes booking, re-scheduling, and cancelling appointments on a booking system.

We are looking for good communicators, comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, with the ability to empathise with callers while respecting and understanding their needs at all times.

Customer Service Advisor pay: £23,809.50 per annum