Customer Service Advisor Work From Home

Postify; Wolverhampton; Remote; Full time

Job summary

An established industry player is seeking Customer Service Advisors to join their dynamic team. This role offers the flexibility of remote working options and the potential to earn bonuses, making it an exciting opportunity for those passionate about customer support. With a competitive starting salary of £12.21 per hour and the possibility of annual earnings exceeding £30K, this position not only provides financial rewards but also a supportive work environment with great staff parties and employee discounts. If you have experience in customer service and are ready to take your career to the next level, this role could be the perfect fit for you.

Benefits

Lots of holiday

Private healthcare insurance

Remote working options

Ability to earn bonuses

Great staff parties

Employee discounts

Staff app for tracking hours and support

Qualifications

• 6 months of work experience in customer service or related fields required.
• Good computer skills are essential for the role.

Responsibilities

• Assist customers with inquiries using your judgment and knowledge.
• Make records of conversations and follow company procedures.

Skills

Customer Service Experience

Computer Skills

Judgment and Decision Making

Job description

Social network you want to login/join with:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

CC_WOLVESWFH 28.4

Job Views:

3

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.

• Lots of holiday
• Private healthcare insurance for those who have been with the company for 12 months
• Remote working options
• Ability to earn bonuses
• Great staff parties
• Employee discounts, including for gyms, restaurants and cinemas
• Staff app to track hours, enter competitions, get mental health support, and more

Customer Service Advisor role:

• Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.
• Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate.
• Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual.
• Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual.
• Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual.
• Follow the Company’s complaints procedure if the customer wishes to make a complaint.
• Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc.
• Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual.

Customer Service Advisor pay:

Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.

Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.

Bonuses: up to £350 per month subject to performance.

Customer Service Advisor Check list:

• Office based option:
• Have you had 6-months work experience in the past 3 years – Yes/No
• Have you had experience in the following sectors:
• Contact centre work
• Fast Food
• Hospitality
• ** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**
• Do you have good computer skills Yes/No

• If being considered for work from home or hybrid option:
• Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**
• Do you have a suitable work-station at home Yes/No

All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

Company Info

Postify
Rotherham, North Yorkshire, United Kingdom