Online Assistant

TN United Kingdom; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as an Online Assistant, where you'll ensure a smooth shopping experience for online customers. This role involves selecting products, handling customer queries, and working in a fast-paced environment. Enjoy competitive benefits and a supportive workplace culture.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age.
• Comfortable with early morning starts.

Responsibilities

• Picking and selecting products for delivery.
• Dealing with customer queries and processing orders.
• Building knowledge about products and services.

Skills

Attention to Detail

Customer Service

Flexibility

Education

Right to Work in the UK

Job description

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1. Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions when products are out of stock.
2. Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
3. Working behind the scenes to deal with customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
4. Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
5. Building great knowledge about our products, services, and promotions to help provide recommendations.
6. Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

1. Happy with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also thriving as part of a team.
2. Friendly and welcoming with genuine enthusiasm for helping customers.
3. Enjoys working in a fast-paced, physical environment, using initiative to solve problems and taking responsibility for tasks.
4. Willing to work flexibly and productively across the store, with opportunities to learn, develop, and try new skills.
5. Comfortable learning to use new digital tools and technology to do your job effectively, and capable of moving shopping containers up to 15KG.
6. Has great attention to detail, keeping the store clean and clutter-free, always aiming to create the best shopping experience for customers.

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service offering support and guidance.

Application note:

Please note that our vacancies may close quickly, so we encourage candidates to apply early.

Working in our stores:

Our stores are fast-paced environments where no two days are the same. Food is our passion, and they are at the heart of the community, providing value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they get everything they ordered.

• You must be above the school-leaver age in your country.
• If shifts start before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.

An inclusive place to work and shop

We are committed to being an inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome. We offer various support and development programs, celebrate diversity, and promote a culture of inclusion and respect.

If you require reasonable adjustments during the application or interview process, please let us know.

Additional notes:

If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 17/05/2025 by TN United Kingdom