Reception and Customer Services Officer

London South Bank University; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

London South Bank University is seeking a Reception and Customer Service Officer for its LSBU Active team. The role involves welcoming visitors, handling inquiries, and providing administrative support. Ideal candidates will have strong customer service skills and the ability to work effectively in a team environment.

Benefits

Competitive benefits package

Holiday entitlement starting at 26.5 days

Professional development opportunities

Flexible working

Qualifications

• Experience in customer service and ability to be personable.
• Proven reliability as a team member.
• Effective written and verbal communication skills.

Responsibilities

• Provide a high-quality first point of contact for customers.
• Handle customer queries and update memberships and bookings.
• Provide administrative support for the department.

Skills

Customer service skills

Communication skills

Teamwork

Computer literacy

Job description

Turning Passion into Purpose.

London South Bank University are excited to be recruiting for the post of Reception and Customer Service Officer to join our LSBU Active team Sport and Fitness facilities at our Southwark Campus, offering modern facilities and refreshed services for Students, Staff and Community Members.

LSBU Active aims to inspire the development of our students and community through sport and physical activity. You will provide a high quality and customer focussed first point of contact for all customers and visitors to LSBU Active. This will entail welcoming visitors and members, answering all queries, updating memberships and bookings, processing payments and providing a range of administrative support services for the department.

About You:

We are looking to hear from candidates who have the following skills/experience:

• Experience of providing customer service including the ability to be personable and approachable and demonstrate excellent customer service skills.
• Proven ability to work as a reliable and enthusiastic team member.
• Demonstrably clear and effective written and verbal communication and interpersonal skills.
• Computer literacy including word-processing, spreadsheets and databases. An ability to create well-formatted documents in Excel or Word. Experience of retrieving information from databases.
• Experience and understanding of office administration and procedures.
  
  

You will need excellent communication and interpersonal skills and be able to handle customer queries confidently. You will be able to work effectively on your own initiative but also as part of a wider team, demonstrating an adaptable and flexible approach particularly during busy times.

A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.

Benefits of Working With Us:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here .

How to Apply:

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying, please contact the hiring manager for this position:

• Helen Parker
• Governance and Compliance Manager
• [e-mail]
  
  

Key Dates:

• The closing date for applications is 23:59 Tuesday 3 rd June 2025
• In person interviews will take place on: Monday 16 th June 2025
  
  

Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.

Whilst the University offers hybrid working, due to the nature of the role it is expected you will work on campus every day.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route.

If you have any questions related to your application, please email the recruitment team [e-mail]

We reserve the right to close the vacancy early, should we receive sufficient applications.