Retail Customer Service

TN United Kingdom; Huntingdon; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team as a Retail Customer Service Manager in a vibrant betting shop environment. This role is perfect for those who thrive on delivering exceptional customer service and enjoy building relationships. You'll be responsible for processing transactions, promoting responsible gambling, and maintaining shop standards. With a commitment to work-life balance, you'll have a flexible rota and the opportunity to grow within a supportive community. If you're ready to take your career to the next level in an exciting industry, this position is for you!

Benefits

Pension Scheme

ShareSave Plan

Healthcare Support

Development Opportunities

Discounts through Entain Deals

Optional Overtime

Qualifications

• Must be 18 years or older to work in betting shops.
• Passion for delivering great customer service.
• Ability to handle challenging situations professionally.

Responsibilities

• Deliver outstanding customer service and promote safer gambling.
• Process customer transactions and handle complaints with empathy.
• Maintain high shop standards and open/close the shop as needed.

Skills

Customer Service

Communication

Problem Solving

Self-Motivation

Job description

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm depending on the location, including weekends and bank holidays.

Your typical weekly rota will be 17 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

• You must be 18 years or over to work in our betting shops.
• Passion for delivering great customer service!
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations professionally and calmly.

Additional Information

We offer a competitive salary and benefits such as:

• Optional overtime (subject to availability).
• Pension scheme and ShareSave plan.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

Join us and be part of an inclusive, supportive community that celebrates individuality and achievement.

If you need adjustments during the recruitment process, please contact us.

#LI-DNI

At Entain, we are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected. We adhere to all applicable employment laws and regulations globally.