Online Assistant

Sainsbury's; Plymouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Sainsbury's is seeking an Online Assistant to enhance the shopping experience for online customers. The role involves picking products, handling queries, and providing excellent customer service in a fast-paced environment. Colleagues will enjoy market-leading benefits, including discounts and training opportunities.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early mornings and physically demanding work.
• Friendly and enthusiastic about helping customers.
• Ability to learn new digital tools and technology.

Responsibilities

• Picking and selecting products for online customers.
• Handling customer queries and processing orders.
• Building knowledge about products and promotions.

Skills

Customer Service

Problem Solving

Flexibility

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for Home Delivery Drivers.
• Always prepared to serve customers enthusiastically, support with questions, and proactively offer assistance.
• Building extensive knowledge about our products, services, and promotions to provide informed recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physically demanding, high-energy environment, both independently and as part of a team.
• Friendly, welcoming, with a genuine enthusiasm for helping customers.
• Enjoys working in a busy, physical environment, uses initiative to solve problems, and takes responsibility for tasks.
• Willing to work flexibly and to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology; able to move shopping containers weighing up to 15kg.
• Paying great attention to detail, maintaining a clean and clutter-free store, and creating the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s every Friday and Saturday; and 15% off at Argos every pay day.
• Free food and hot drinks: Provided for colleagues in all our stores.
• Generous holiday entitlement: Based on hours worked, including maternity and paternity leave.
• Pension: Company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme, offering confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.

We support this commitment through enhanced discretionary leave for families, support for carers, resources to understand and support roles and teams, and internal networks promoting representation. We offer development opportunities like mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Our stores are fast-paced environments where no two days are the same, and food is our passion. They serve as vital community hubs, offering value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.