Customer Service Assistant

Wickes; Bow of Fife; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your role will focus on enhancing customer experience. You'll be part of a supportive environment that values your growth and development. With competitive pay based on age and a range of financial and wellbeing benefits, this position offers you the chance to thrive in a welcoming workplace. Enjoy opportunities for career advancement while being rewarded for your contributions. If you have a passion for customer service and a driving certification, this could be the perfect opportunity for you to grow your career.

Benefits

Up to 35 days of annual leave

20% colleague discount

Up to 10% employer pension contribution

Life assurance

Cycle to work scheme

Cashback health scheme

Financial Education & loans

Discount platform for savings

Qualifications

• Experience in a customer-facing role is preferred.
• Essential to hold an appropriate driving certification.

Responsibilities

• Assist customers and provide a high level of customer service.
• Ensure a friendly and helpful shopping experience.

Skills

Customer Service

Driving Certification

Communication Skills

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About You...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. It is essential to hold an appropriate driving certification; please ensure to highlight this skill on your CV.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• Competitive salary based on age: £12.21/hr for 21 yrs and over, £11.51/hr for 18-20 yrs, and £8.47/hr for under 18 yrs.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can discuss this as part of your application process.

Apply now!

• Salary is dependent on age.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required — general enquiries or direct CV applications cannot be accepted via this form.