Saturday Shop Assistant

Kinnerton Confectionery; Fakenham; On-site; Part time

Job summary

A leading company in character chocolate manufacturing is seeking a motivated individual for a part-time role at The Chocolate Factory Shop in Fakenham. Responsibilities include stock management, customer service, and maintaining store standards. The ideal candidate will have strong communication skills and a background in customer service. Join a diverse team committed to quality and innovation.

Benefits

Pension scheme (4% employer contributions)

Life Assurance at 4x basic salary

Health Care Cash Plan via Paycare

Holiday Purchase Salary Sacrifice Scheme

Cycle to Work Salary Sacrifice Scheme

Family-friendly policies

Staff discounts in staff shops

Training and development opportunities

Qualifications

• Ability to communicate both verbally and in writing in a polite and professional manner.
• Experience working in a target-led environment.

Responsibilities

• Receive, unpack, and organise stock efficiently.
• Operate the till, handle cash and card transactions accurately.
• Assist in designing and creating seasonal displays.

Skills

Customer service skills

Technology skills

Communication

Organisation

Education

Maths and English GCSEs or equivalent

Job description

The Chocolate Factory Shop, Fakenham

We are looking for a motivated and enthusiastic individual to join our team at The Chocolate Factory Shop.

Position: Part-Time, Temporary (Fixed Term Contract Until May 2026)

Hours: 7.5 hours per week

Shift Pattern: Saturday - 0800 to 1600

Pay: £12.21 per hour

Breaks: 30 minutes

Responsibilities:

1. Receive, unpack, and organise stock efficiently.
2. Arrange, label, and display goods to maintain an attractive and well-organised shop floor.
3. Operate the till, handle cash and card transactions accurately, using up-to-date technology including barcode scanners.
4. Assist in designing and creating seasonal displays to highlight key products.
5. Adhere to food safety rules and procedures at all times.
6. Maintain in-depth product knowledge to assist customers effectively and answer queries confidently.
7. Foster a friendly environment where all customers feel valued, while anticipating needs and exceeding expectations through positive communication.
8. Maintain a clean, tidy, and well-organised store by working collaboratively to uphold high standards.
9. Ensure compliance with all statutory and mandatory Health, Safety, and Environmental (HSE) requirements.
10. Safely lift and handle heavy stock/boxes manually and while operating an electric pump truck.
11. Deal responsibly and accurately with official documents and paperwork.

Essential Skills and Qualifications:

• Maths and English GCSEs or equivalent
• Customer service skills
• Technology skills
• Ability to communicate both verbally and in writing in a polite and professional manner
• Ability to work effectively as part of a team
• Experience working in a target-led environment
• Good organisation and planning skills

Desirable Qualifications and Benefits:

• Food safety training
• Overtime availability (not guaranteed)
• Pension scheme (4% employer contributions)
• Life Assurance at 4x basic salary
• Health Care Cash Plan via Paycare (covering dental, optical, chiropody, professional therapy, counselling), plus access to Paycare Perks
• Holiday Purchase Salary Sacrifice Scheme (up to one additional week per year, subject to criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to criteria)
• Electric Car Salary Sacrifice Scheme (subject to criteria)
• Family-friendly policies, including enhanced Maternity and Paternity leave
• Annual activities promoting diversity and inclusion
• Community volunteering and fundraising opportunities with company sponsorship
• Company Wellbeing initiatives, including Wellbeing Week, Menopause Support Group, and Mental Health First Aid
• Staff discounts in staff shops
• Monthly 'Zertus Values Awards' employee recognition
• Referral rewards for recruiting new staff
• Training and development opportunities, including leadership courses and external qualifications
• Participation in GroceryAid programs

Kinnerton is a pioneering brand in character chocolate manufacturing, with a rich history since 1978. Our global presence includes manufacturing in Fakenham (Norfolk), a London Hub, and offices in Hong Kong. We are committed to innovation, quality, and diversity, and are an equal opportunity employer. We encourage applications from all backgrounds and are dedicated to creating an inclusive environment.

Your application will be reviewed as part of our selection process. Shortlisted candidates will be contacted by our Recruitment or HR team. If you are invited for an interview, please inform us of any special arrangements needed. We respect your privacy and handle all application data in accordance with data protection laws.