Service Progression Support Assistant

TN United Kingdom; East Midlands; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated team at Leicestershire County Council as a clerical support member. You will manage data entry and quality tasks, ensuring high standards in service progression. This hybrid role offers flexibility and requires strong communication and teamwork skills. Ideal candidates will have recognized qualifications and experience in clerical support, contributing to the continuous improvement of social care services.

Benefits

Flexible Working Arrangements

Qualifications

• Experience providing high-quality clerical support.
• Ability to produce letters, reports, and presentations.
• Familiarity with data quality improvement tasks.

Responsibilities

• Support the team with data entry and quality activities.
• Provide clerical response service for the team.
• Assist in handling urgent work on a day-to-day basis.

Skills

Clerical Support

Data Entry

Teamwork

Communication

Education

GCSE

NVQ 2

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Leicestershire County Council

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2bb429aea5aa

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

col-wide

Job Description:

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Working Hours: 30 hours per week (Tuesdays and Thursdays at County Hall)

Contract Type: Permanent

Closing Date: 28th May 2025

Do you have a keen eye for detail and the ability to manage competing demands?

Are you motivated by working as a part of a team?

Are you flexible and a quick learner?

If so, come and join our small and highly regarded team. Our team has grown, and we now need someone special to join and support us as we work across the whole of Social Care and Targeted Early Help Services in building on excellence and continuous improvement.

About the Role

The Service Progression and Sustainability Team supports Social Care and Targeted Early Help Services in the sustainability of new ways of working. The person we are looking for will provide support for the team by completing data entry and data quality activities promptly, efficiently, and to a high standard.

You will provide a clerical response service for the Service Progression and Sustainability Team and support the team to meet deadlines and service standards.

No two days are the same working within our team as we respond to new challenges and ideas needed for the services. Consequently, you will also provide backup to colleagues across the Service Progression and Sustainability Team and assist in handling urgent work on a day-to-day basis.

A thirst for continuing professional and personal development is crucial to this role to ensure that your skills and knowledge are maintained and updated.

About You

Please refer to the points below when making your application, giving examples as evidence of how you meet them.

To apply for this post, you must:

• Have recognized academic qualifications such as GCSE, NVQ 2 or equivalent in Literacy and Numeracy.
• Have experience providing high-quality clerical support. Be able to produce letters, reports, emails, minutes, spreadsheets, and presentations using various software packages to a professional standard, maintaining diaries, making appointments, and arranging meetings as required.
• Be able to produce basic statistics related to service progression and sustainability on a regular basis, utilizing system reporting functions and other IT applications.
• Undertake tasks quickly, accurately, efficiently, and to a high standard, to improve data quality by identifying duplicate, missing, or inaccurate records. Find additional information and input this as requested to support the work of the team.
• Be able to prioritize your workload and work with minimal supervision, maintaining a flexible approach. Remain calm under pressure and use your initiative.
• Work effectively as part of a team, communicating with employees at all levels while maintaining confidentiality. Previous experience in Children and Family Services is an advantage but not essential.
• Apply principles of equal opportunities, promoting anti-discriminatory practice.

You must also understand and be committed to equality, diversity, and inclusion, and be prepared to demonstrate this during the selection process.

Reasonable adjustments will be considered for applicants with disabilities.

Interested in Flexible Working?

We support employees in balancing work and personal commitments. Flexible working arrangements such as term-time, part-time, compressed hours, flexible start and finish times, or home/remote working will be considered. Please contact us to discuss options.

Every role has a defined working style, detailed in the advert. More information about worker categories is available on our career site.

For more information or an informal discussion, please contact:

Mrs. Chris Chorlton, Service Progression Team Manager

Email: section on our career site.

Note: We reserve the right to close this vacancy early if sufficient applications are received. Please apply early.

If you experience technical issues or need an application in an alternative format, contact our Employee Service Centre at 0300 3030222 (option 2) or via our online portal.

By applying, you agree to our terms and conditions.