Service Progression Support Assistant

Leicestershire County Council; East Midlands, Leicester; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

Join a dedicated team at a leading council, supporting Social Care and Targeted Early Help Services. This role involves clerical support, data entry, and maintaining high standards of data quality. Ideal for those passionate about continuous improvement and teamwork.

Qualifications

• Experience providing high-quality clerical support.
• Ability to produce basic statistics and maintain data quality.
• Understanding of equality, diversity, and inclusion.

Responsibilities

• Support the Service Progression and Sustainability Team.
• Complete data entry and quality activities efficiently.
• Provide clerical response service and assist colleagues.

Skills

Clerical Support

Data Entry

Teamwork

Communication

Education

GCSE or equivalent in Literacy and Numeracy

NVQ 2

Tools

Microsoft Office

Job description

Children & families

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £24,408-£24,795 per annum (pro rata for part-time )

Working Hours:30 hours per week (Tuesdays and Thursdays at County Hall)

Contract Type: Permanent

Closing Date: 28th May 2025

Interview Date(s): 3rd June 2025

Do you have a keen eye for detail and the ability to manage competing demands?

Are you motivated by working as a part of a team?

Are you flexible and a quick learner?

If so come and join our small and highly regarded team. Our team has grown and so we now need someone special to join and support us as we work across the whole of Social Care and Targeted Early Help Services in building on excellence and continuous improvement.

About the Role

The Service Progression and Sustainability Team supports Social Care and Targeted Early Help Services in the sustainability of new ways of working. The person we are looking for will providesupport for the team by completing data entry and data quality activities tasks quickly, efficiently and to a high standard.

You will provide a clerical response service for the Service Progression and Sustainability Teamand support the team to meet deadlines and Service standards.

No two days are the same working within our team as we respond to new challenges and ideas needed for the Services. Consequently, you will also provide back up to colleagues across the Service Progression and Sustainability Team and assist in handling urgent work on a day-to-day basis.

A thirst for continuing professional and personal development is crucial to this role to ensure that your skills and knowledge are maintained and updated.

About You

Please refer to the below points when making your application, giving examples as evidence of how you meet them.

To apply for this post, you must:

• Have recognised Academic Qualifications e.g. 'GCSE', NVQ 2or equivalent in Literacy and Numeracy
• Have experience of providing high-quality clerical support. Be able to produce letters, reports, emails, minutes, spreadsheets and presentations etc. using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required.
• Be able to produce basic statistics relating to service progression and sustainability on a regular basis, making use of system reporting functions and other IT applications.
• Undertake tasks, quickly, accurately, efficiently and to a high standard, to improve data quality, identifying duplicate, missing records and inaccurate information. Find additional information and input this as requested to support the work of the Service Progression and Sustainability Team.
• Be able to prioritise own workload and work under minimum supervision, with a flexible approach. Remain calm under pressure and use own initiative.
• Work effectively as a member of a team and communicate with employees at all levels, always maintaining confidentiality. Previous experience of working within Children and Family Services would be an advantage but is not essential.
• Apply the principles of equal opportunities in service provision, promoting anti-discriminatory practice.

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion,please contact:

Mrs. Chris Chorlton, Service Progression Team Manager

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .