IT Technician Ref -25/20 : IT Technician Ref -25/20

TN United Kingdom; Liverpool; On-site; GBP 30,000; Full time

Job summary

A leading charity in Liverpool is seeking an internal IT Technician to enhance their IT capabilities. The role involves supporting daily operations, resolving technical issues, and collaborating with a Managed Service Provider. Ideal candidates will have proven IT support experience, knowledge of Microsoft 365, and strong communication skills. This position offers a chance to improve efficiency and save funds for vital services.

Qualifications

• Proven experience in an IT Support position.
• Good knowledge of Microsoft 365 and basic networking knowledge.

Responsibilities

• Support day-to-day operations of the charity.
• Resolve technical issues locally and remotely.
• Work closely with the Managed Service Provider.

Skills

IT Support

Microsoft 365

Networking

Communication

Organizational Skills

Job description

Job Description

Details

The Role: Until now, we have fully outsourced our IT provision to a Managed Service Provider (MSP). However, to improve value for money and responsiveness, we are looking to recruit an internal IT Technician to strengthen our capabilities and complement our reliance on third-party support. You will play a key role in supporting the day-to-day operations of our charity, resolving technical issues locally and remotely, and helping us to regain control over our IT environment. You will work closely with our MSP as and when required. You will have the opportunity to help improve efficiency within our charity and save vital funds for our frontline services.

If you have the following attributes, we would love to hear from you:

• Proven experience in an IT Support position.
• Good knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.).
• Basic networking knowledge (Wi-Fi, LAN, routers, switches, etc.).
• Some experience of supporting system enhancements and data reporting would be desirable.
• User-focused, can-do attitude.
• Strong communication and people skills.
• Organised and methodical.
• Able to work under pressure and manage competing priorities.
• Full clean driving licence and access to a vehicle for work.

Salary: £30,000 per annum

Closing date: 26/05/2025

Hours: 37.5 hours per week (Monday to Friday, 9am to 5pm)