Ref: 25/20 IT Technician -

Imagine Independence; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Technician to enhance its internal capabilities. This role is crucial for improving operational efficiency and regaining control over IT environments. The ideal candidate will possess strong IT support experience, particularly with Microsoft 365, and have excellent communication skills. Join a passionate team dedicated to supporting individuals with mental health challenges and disabilities, while contributing to a meaningful mission that prioritizes empathy and individuality. If you're ready to make a difference, this opportunity is for you.

Benefits

25 days annual leave

Employer’s contributory pension scheme

Employee Assistance Program

Generous benefits

Qualifications

• Proven experience in an IT Support position.
• Good knowledge of Microsoft 365 and basic networking.

Responsibilities

• Support day-to-day operations and resolve technical issues.
• Work closely with Managed Service Provider when needed.

Skills

IT Support Experience

Microsoft 365

Basic Networking Knowledge

Communication Skills

Organizational Skills

Job description

Hours: 37.5 hours per week (Mon to Fri 9am to 5pm)

Driver: A full clean UK driving license and access to own vehicle, insured for business use, are essential.

Based in: Liverpool – office-based with attendance at sites as and when required, including Merseyside, Lancashire & Greater Manchester

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits

About Us

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability continues to bring. With a workforce of over 300 staff Imagine supports people to live meaningful lives by nurturing their individuality and recognising the power of small steps. Imagine Independence embrace values that reflect the skills of our workforce.

The Role

Until now we have fully outsourced our IT provision to a Managed Service Provider (MSP).However, to improve value for money and responsiveness, we are looking to recruit an internal IT Technician to strengthen our capabilities and complement our reliance on third-party support.

You will play a key role in supporting the day-to-day operations of our charity, resolving technical issues locally and remotely, and helping us to regain control over our IT environment.You will work closely with our MSP as and when required.

You will have the opportunity to help improve efficiency within our Charity and save vital funds for our frontline services.

If you have the following attributes, we would love to hear from you:

• Proven experience in an IT Support position.
• Good knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive etc.).
• Basic networking knowledge (Wi-Fi, LAN, routers, switches, etc.)
• Some experience of supporting with system enhancements and data reporting would be desirable
• Strong communication and people skills
• Organised and methodical
• Able to work under pressure and manage competing priorities
• Full clean driving licence and access to a vehicle for work

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

For an initial chat about the role, please telephone Kimberley McGlinchey on 07887 748 117.

Please note that CVs will not be considered.

An enhanced DBS will be required for this post.

Closing date for applications: Tuesday 27 May 2025 at 9am

Interviews scheduled to take place: w/c 02 June 2025

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.

Head Office: 25 Hope Street, Liverpool, L1 9BQ