Change Manager (Utilities Domain)

ZipRecruiter; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the United Kingdom is seeking an experienced IT Service Manager to oversee Change and Release Management processes. The ideal candidate will have over five years of experience in ITIL-based service management, ensuring smooth operational transitions and delivering comprehensive reports on improvement areas. This role offers the opportunity to collaborate with various teams and contribute to continuous improvement within the organization.

Qualifications

• 5+ years in ITIL-based Service Management.
• Proven experience in managing complex IT changes.
• Familiar with ITSM platforms.

Responsibilities

• Manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings and oversee change reviews.
• Ensure operational readiness before service go-live.

Skills

Change Management

Release Management

Service Transition

ITIL Best Practices

Stakeholder Management

Communication

Analytical Skills

Tools

IBM Tools

ServiceNow

Job description

Job Description

Key Responsibilities:

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain release calendars and coordinate with dev/test/ops teams for timely delivery.
• Ensure operational readiness before service go-live and enforce service acceptance criteria.
• Collaborate with internal teams and third-party vendors to ensure smooth transitions.
• Deliver regular reports covering success rates, trends, and improvement areas.
• Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With

• Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
• External: Supplier Partners, 3rd Party Vendors

Key Skills & Experience:

• 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
• Proven experience managing complex IT changes and large-scale releases
• Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms
• Strong communication and stakeholder management skills
• Analytical mindset for risk assessment and problem-solving

Desirable Experience:

• Understanding of the UK electricity market and Ofgem regulations
• Knowledge of cybersecurity practices in IT operations
• Background in project management or multi-vendor service delivery environments