Relief Security Officer

ICTS (UK) Ltd; Burgess Hill; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading security company is seeking a dedicated Security Officer to ensure safety at a prestigious client site. The role involves managing access, patrolling premises, and responding to customer needs. Candidates must have strong customer service skills and an SIA license. Full training and benefits are provided.

Benefits

Personal Pension Scheme

Health Insurance Scheme

Discount Shopping Platform

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Five years' checkable history and references required.
• Must pass a criminal records check (CRC).

Responsibilities

• Manage access control for buildings and car-parks.
• Patrol premises to deter and detect problems.
• Respond to customer requests and queries.

Skills

Customer Service

Communication

Organisation

Interpersonal Skills

IT Skills

Education

SIA Door Supervision License

First Aid at Work Qualification

Job description

In this high-profile security officer role, you will ensure the security and safety of premises and people at a prestigious client site.

An experienced Security Officer, with exceptional customer-focus, you will carry out a range of duties including:

• Managing access control for buildings and car-parks - for employees, visitors and contractors
• Patrolling the buildings, car parks and grounds to deter and detect problems
• Responding to customer requests and queries
• Checking and challenging ID passes with a professional and friendly approach
• De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.
• Identifying and reporting Health & Safety issues and carrying out first aid if necessary.
• Maintaining records including incident reports using computer- and paper-based systems

This is a permanent role. Hours of work may vary but shifts are normally 12 hours duration covering days and nights, Monday - Sunday. However, as part of a small team you will need to be reliable and flexible to support your colleagues.

An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed in this role you will also need:

• Strong customer service skills and experience
• Excellent communication, organisation and interpersonal skills
• The ability to remain calm and professional under pressure
• Experience in a customer-facing role, ideally in security
• Good IT and administration skills
• Five years' checkable history and references
• To pass a criminal records check (CRC) to the required standards

The following would also be useful, but are not essential:

• A First Aid at Work qualification
• An SIA CCTV (PSS) Licence

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.