2455 – Infrastructure Lead

TN United Kingdom; Aberdeen City; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in Aberdeen is looking for an Infrastructure Lead to oversee a technical team and ensure high-quality service delivery. The role involves managing incidents, coordinating with vendors, and supporting enterprise infrastructure. Ideal candidates will have strong technical skills and leadership experience, along with a commitment to continuous learning and development.

Benefits

Company Pension Scheme

Private Medical Insurance

Group Income Protection Plan

Group Life Assurance

Cycle to Work Scheme

Electric Car Salary Sacrifice Scheme

Qualifications

• Experience in enterprise infrastructure support within medium to large settings.
• Previous experience supervising or leading teams.
• Knowledge of Information Security best practices.

Responsibilities

• Lead the prosource.it team and manage incidents and changes.
• Ensure technical and service quality assurance.
• Engage with third-party vendors and support providers.

Skills

Communication

Team Leadership

Problem Solving

Root Cause Investigation

Education

Relevant Technical Certifications

Tools

Microsoft Windows Server

VMware vSphere

Microsoft Azure

Active Directory

Network Support

Microsoft 365

Job description

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We have an opportunity for a highly motivated and skilled Infrastructure Lead to join our dynamic team in Aberdeen. The ideal candidate will have previous experience of leading or supervising a technical team and will bring a passion for technology and a commitment to delivering outstanding results. You will lead a small team in addition to providing operational and project support in an enterprise setting. If you are a team player, possess excellent communication skills and have a strong technical background we’d love to hear from you.

What you’ll do

• Technical and service quality assurance
• Leading the prosource.it team
• On-call rota management
• Serving as the last internal point of escalation for technical or functional queries
• Managing incidents, requests, problems and changes in accordance with ITIL processes
• Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes
• Planning and implementing changes in accordance with change management processes
• Engaging and coordinating with third-party vendors and support providers as required
• Managing the full lifecycle of all software and services within the service scope

What to bring

• Enterprise infrastructure support experience ideally within medium to large enterprise setting
• Previous experience of supervising or leading teams
• Excellent communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
• Experience of installing, configuring and supporting infrastructure technologies and products in both virtual and physical environments
• Working experience of the following:Microsoft Windows ServerVMware vSphereMicrosoft Azure management and supportActive Directory and Azure Active DirectoryNetwork Support (Firewalls, routers, Switches, wireless)Microsoft 365
• Experience of dealing with third-party vendors and support providers
• Knowledge of Information Security best practices
• Skills in root cause investigation and the ability to resolve business critical issues
• An awareness of emerging technologies and demonstrable desire to stay current
• Ability to be self-supporting and proactive
• Experience and understanding of working within an ITIL environment
• Relevant technical certifications such as Microsoft, VMware etc.
• Willingness to participate in an on call rota

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

• Company Pension Scheme
• Private Medical Insurance
• Group Income Protection Plan
• Group Life Assurance
• Cycle to Work Scheme
• Prosocial Events
• Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to .

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.