Service Design and Transition Manager

TN United Kingdom; Worthing; Hybrid; GBP 62,000 - 72,000; Full time

Job summary

Join a leading company in the water and waste industry as a Service Design and Transition Manager. You will play a key role in overseeing the design and transition of services, ensuring they meet business needs while adhering to governance frameworks. This position offers a competitive salary, hybrid working, and a range of benefits including health and wellness support, generous leave, and pension contributions.

Benefits

25 days annual leave plus bank holidays

Health and wellness benefits

Pension contributions up to 11%

Employee assistance program

Sports and social clubs

Performance-related bonus

Life assurance (4x salary)

Electric car scheme

Health Cash Plan

Volunteering days

Qualifications

• Experience in IT project service design and transition.
• Familiarity with project governance and RAID management.

Responsibilities

• Leading service design activities and ensuring alignment with business objectives.
• Managing service transition activities and overseeing end-to-end transition processes.

Skills

Self-motivated

ITIL knowledge

Stakeholder management

Problem-solving

Organizational skills

Education

ITIL Foundation V4

Service Design & Transition certifications

Job description

Below is a refined version of the job description, with improved formatting and focus:

Service Design and Transition Manager, Worthing

Client: Southern Water

Location: Worthing, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d0900134befb

Job Views: 3

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

Closing Date: 2025-05-30

Location: Durrington, Worthing (Hybrid)

Contract Type: Permanent

Salary: up to 62K per annum (DOE) + bonus

Hours: 37 hours/week

Are you ready to make a difference in the water & waste industry? Southern Water is undergoing a significant digital transformation and seeks skilled professionals to join our collaborative teams.

Role Overview: As a Service Design and Transition Manager, you will oversee the design and transition of new or modified services into operational environments, ensuring they meet business and user needs while adhering to governance frameworks.

Responsibilities include:

• Leading service design activities: defining roles, reviewing requirements, developing TCO, establishing SLAs, creating service design packages, ensuring alignment with business objectives and operational capabilities, and validating service readiness.
• Managing service transition activities: overseeing end-to-end transition processes, ensuring smooth handovers, advising project managers, mitigating risks, managing RAID elements, coordinating acceptance processes, and supporting early life support.

Skills & Knowledge:

• Self-motivated with minimal supervision
• Strong ITIL knowledge, especially Service Design, Transition, and Operations
• Experience in IT project service design and transition
• Expertise in developing support models, SLAs, OLAs, and workflows
• Excellent stakeholder management and communication skills
• Strong problem-solving and organizational skills
• Familiarity with project governance and RAID management
• Operational readiness and service assurance experience
• ITIL Foundation V4 and Service Design & Transition certifications
• Knowledge of IT project management methodologies

What We Offer:

• 25 days annual leave plus bank holidays
• Health and wellness benefits including flu jabs and eye test vouchers
• Pension contributions up to 11%
• Employee assistance program
• Sports and social clubs
• Performance-related bonus
• Life assurance (4x salary)
• Electric car scheme (after 6 months)
• Health Cash Plan
• Volunteering days
• Occupational health services
• Retail discounts, digital GP, study support, and flexible leave options