3rd Line Support Technician

TN United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing IT service provider is seeking a passionate 3rd Line Support Technician to join their team in Bristol. This role involves addressing complex support cases and ensuring effective solutions for clients. The company values growth and offers opportunities for career progression, along with a competitive salary and generous holiday entitlement.

Benefits

Holiday entitlement of 25 days plus bank holidays

Pension contributions

Qualifications

• Experience in a similar role within a Managed Service Provider.
• Ability to work independently and as part of a team.
• Full UK driving license and access to own vehicle.

Responsibilities

• Address complex support cases and assist the first and second line team.
• Troubleshoot and resolve hardware and software problems.
• Ensure clients receive prompt and effective solutions.

Skills

Problem Solving

Communication

Customer Service

Technical Expertise

Tools

Microsoft Operating Systems

Microsoft 365

Managed Firewalls

WatchGuard Firewalls

Job description

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We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.

We are presenting an exciting opportunity for a passionate and self-motivated 3rd Line Support Technician to join their supportive team based in Bristol.

As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first and second line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.

This is an excellent opportunity to work for a forward-thinking company that values growth, development, and innovation and provides support and opportunities for career progression.

If you are a problem solver, passionate about IT, and have a strong customer service focus, we would love to hear from you!

Requirements

The successful candidate will be able to demonstrate the following:

• Previous experience in a similar role within a Managed Service Provider environment.
• Ability to work well independently and as part of a team
• Excellent written and verbal communication skills
• A natural problem solver who thrives in a fast-paced office environment.
• Proficient in Microsoft Operating systems and Microsoft 365 applications and managed firewalls.
• Experience with on premise Microsoft server environment would be desirable.
• Live within a commutable distance to the offices in Bristol.
• Full UK driving license and access to own vehicle
• Ideally experienced with WatchGuard firewalls (not essential)

In return we are offering:

• A competitive salary up to £40,000 dependent on skills, knowledge, and experience
• Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days
• Pension contributions

Interested? Then APPLY now for immediate consideration.