Claims Adjuster (Transactional Liability)

WR Berkley; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Manager to oversee and manage claims for professional liability policies. The role involves ensuring compliance with claims policies, maintaining financial interests, and providing excellent service to customers. The ideal candidate will possess strong communication and problem-solving skills, with a professional demeanor to interact effectively with various stakeholders.

Qualifications

• Ability to communicate complex issues clearly.
• Effective time management and prioritizing tasks.

Responsibilities

• Manage claims arising on policies underwritten by WRBU.
• Ensure claims activities comply with standards and authority limits.
• Communicate claims developments to stakeholders.

Skills

Communication

Trust Building

Presentation Skills

Time Management

Problem Solving

Job description

Responsibilities

• Adjust, settle, and manage claims arising on policies underwritten by W/R/B Underwriting (WRBU), specifically for Berkley Professional Liability (BPro) and, when necessary, Berkley Alliance Managers (BAM). Activities should align with agreed authority limits, WRBU’s Claims Management Policies and Procedures, and related guidance (including the Claims Philosophy and Claims Reserving Protocol).
• Manage the claims exposure of the Company, ensuring claims are adjusted proactively and efficiently within the legal and regulatory context.
• Protect the Company's financial interests by validating claims payments and maintaining adequate reserving.
• Provide prompt and efficient service to customers, adhering to the Treating Customers Fairly principles.
• Communicate claims developments, trends, and material losses to all relevant stakeholders.
• Ensure effective interaction of Claims Management with all relevant Syndicate and affiliate stakeholders.
• Ensure claims activities comply with claims philosophy, standards, and authority limits.
• Handle claims submissions promptly and efficiently, within agreed service levels, from notification to conclusion.
• Appoint and manage service providers, developing strategies for claim resolution.
• Liaise with brokers, co-insurers, and customers on claims issues.
• Maintain accurate claims records on internal systems and manage workflow via ECF2 and other platforms.
• Collaborate with Senior Management from WRBU and BPro, and BPro Underwriting teams, to ensure smooth operations and effective communication.
• Assist with Claims Management duties such as Open Claims Reviews, Reserving analysis, Reinsurance analysis, and related projects.
• Participate in professional, technical, and career development training.
• Perform other similar duties as reasonably requested by WRBU or BPro, within your skills and expertise, with periodic review and updates.
• Coordinate with functions like Underwriting, Actuarial, Risk Management, Finance, and Compliance to enhance claims management.
• Attend WRB Underwriting internal meetings and Committees as required.

Qualifications

• Ability to communicate complex issues clearly and succinctly.
• Ability to build trust and network effectively internally and externally.
• Professional, approachable, with a positive attitude to interact successfully with senior management, colleagues, and external suppliers.
• Good presentation skills.
• Effective time management, meeting deadlines, and prioritizing tasks.
• Ability to work independently and as part of a team.
• Use initiative and problem-solving skills to address issues as they arise.