Claims Adjuster (Transactional Liability)

W. R. Berkley Corporation; London, East Midlands; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is looking for a Claims Manager to oversee claims for Professional Liability policies. The role involves managing claims exposure, ensuring compliance, and providing excellent service to customers. The ideal candidate will have strong communication and problem-solving skills, and the ability to work both independently and collaboratively. This position offers a dynamic work environment with opportunities for professional development.

Qualifications

• Effective communication skills to explain complex issues clearly.
• Proactive problem-solving skills and initiative.

Responsibilities

• Adjust, settle, and manage claims for Berkley Professional Liability.
• Manage claims exposure ensuring compliance with legal standards.
• Communicate claims developments and trends to stakeholders.

Skills

Communication

Time Management

Problem Solving

Job description

Responsibilities

• Adjust, settle, and manage claims arising on policies underwritten by W/R/B Underwriting (WRBU) for Berkley Professional Liability (BPro) and, when necessary, Berkley Alliance Managers (BAM), in accordance with authority limits and WRBU’s Claims Management Policies and Procedures.
• Manage the claims exposure proactively and efficiently, ensuring compliance with legal and regulatory standards.
• Protect the company's financial interests through valid claims payments and adequate reserving.
• Provide prompt and efficient service to customers, adhering to the Treating Customers Fairly principles.
• Communicate claims developments, trends, and material losses to stakeholders.
• Ensure effective interaction of Claims Management with all relevant Syndicate and affiliate stakeholders.
• Maintain compliance with claims philosophy, standards, and authority limits in claims activities.
• Handle claims submissions promptly and efficiently within service level agreements.
• Appoint and manage service providers, developing strategies for claim resolution.
• Liaise with brokers, co-insurers, and customers on claims issues.
• Ensure claims records are accurate and up to date; manage workflow via ECF2 and other platforms.
• Collaborate with WRBU and BPro senior management and underwriting teams to ensure smooth operations and effective communication.
• Assist with Claims Management duties such as Open Claims Reviews, Reserving and Reinsurance analysis, and other projects.
• Participate in professional, technical, and career development training.
• Perform other related duties as reasonably requested within your expertise and skills, subject to periodic review.
• Coordinate with functions like Underwriting, Actuarial, Risk Management, Finance, and Compliance to ensure effective claims management.
• Attend internal WRB Underwriting meetings and committees as required.

Qualifications

• Effective communication skills to explain complex issues clearly and succinctly.
• Ability to build trust and network internally and externally.
• Professional, approachable, with a positive attitude to interact with management, colleagues, and external suppliers.
• Good presentation skills.
• Time management skills to meet deadlines and prioritize tasks.
• Ability to work independently and as part of a team.
• Proactive problem-solving skills and initiative.