Account Manager - Glasgow Airport

CHANEL; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Account Manager to lead a dynamic team at a prominent retail location. This role emphasizes the importance of creating exceptional customer experiences while driving business growth. The ideal candidate will possess strong leadership and analytical skills, fostering a collaborative environment that encourages individual talents. By embodying brand values and ensuring operational excellence, you will play a crucial role in enhancing the brand's image and market presence. If you are passionate about retail and have a flair for relationship management, this opportunity is perfect for you.

Benefits

Health Programs

Financial Support

Mental Wellbeing Programs

Lifestyle Benefits

Recognition Programs

Qualifications

• Proven experience in retail management with a focus on team leadership.
• Strong understanding of customer experience and brand representation.

Responsibilities

• Lead and develop a passionate team to achieve sales results.
• Create memorable customer experiences and manage daily operations.

Skills

Leadership

Analytical Skills

Effective Communication

Relationship Management

Coaching

Sales Experience

Education

Experience in Retail Management

Knowledge of Brand Heritage

Job description

Account Manager

Location: Glasgow Airport

Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Job Purpose

In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with clients. They will oversee retail activities that contribute to the brand’s image and market leadership, liaising with field and head office teams. The role includes managing the daily operations of the counter and coaching the team.

Key Responsibilities

Leading the team:
The Account Manager guides their team towards achieving results and developing individual talents. They will create an environment of ethics, integrity, and diversity, fostering positive collaboration.

• Identify, address, and manage employee relations issues with support from the Retail Development Manager, following company policies.
• Facilitate regular team and individual communications to ensure shared knowledge.
• Share the brand vision and business challenges, empower the team, and hold them accountable.

Business development:
The Account Manager embodies an entrepreneurial spirit. They are responsible for expanding CHANEL’s client base through data collection, developing initiatives aligned with the brand strategy, managing staff rotas, and ensuring optimal floor coverage and client experience.

• Communicate stock needs and provide feedback to influence strategies.
• Maintain a strong understanding of the business environment.

Experience creation:
Create conditions for memorable customer experiences. Lead by example on the sales floor, build long-term client relationships, and embrace omni-channel and digital shopping trends.

• Address client complaints holistically to ensure satisfaction.
• Equip the team with tools and training to deliver the CHANEL experience.
• Ensure visual merchandising standards and cleanliness of the counter.

Brand Ambassador:
The Account Manager embodies brand values. They should have a solid knowledge of CHANEL’s heritage and share it with clients and the team.

• Implement training, be proactive in self-learning, and adhere to grooming guidelines.

Skill Sets

Leadership and Management:

• Strategic thinker with analytical skills.
• Relationship-focused, collaborative, and influential.
• Empowering leadership with coaching and performance management skills.

Soft Skills:

• Effective communication, storytelling, curiosity, self-awareness, confidence, stress management.
• Enthusiasm, energy, integrity, and ethics.

Benefits at CHANEL

Our benefits support your professional and personal growth, including health, financial, mental wellbeing, lifestyle, and recognition programs. Benefits vary and are subject to change.

We foster an inclusive culture that values diversity and personal growth. We encourage your application, welcoming the perspectives and potential you bring.