Account Manager - Glasgow Airport

CHANEL; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading luxury brand as an Account Manager at Glasgow Airport. You'll lead a passionate team, drive sales initiatives, and create exceptional client experiences. This full-time role offers a unique opportunity to embody CHANEL's values and contribute to its legacy in the beauty industry.

Benefits

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Arts & Culture Ticket Discounts

Employee Recognition Programme

Qualifications

• Experience in leading teams and managing employee relations.
• Ability to develop and empower people through coaching.
• Strong business acumen and understanding of retail.

Responsibilities

• Lead a team to achieve sales and develop individual talents.
• Build CHANEL’s client portfolio and manage operational zoning.
• Create memorable client experiences and resolve service complaints.

Skills

Leadership And Management Skills

Relationship-focused

Performance minded

Job description

Join to apply for the Account Manager - Glasgow Airport role at CHANEL

5 days ago Be among the first 25 applicants

Join to apply for the Account Manager - Glasgow Airport role at CHANEL

Get AI-powered advice on this job and more exclusive features.

Location: Glasgow Airport

Permanent, Full Time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

Account Manager

Location: Glasgow Airport

Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Job Purpose

In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.

Key Responsibilities

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents

• They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
• Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
• Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
• Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
  
  
  

Business developer: the Account Manager embodies an entrepreneurial spirit

• Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
• Develop business initiatives in line with the brand vision and strategy
• Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
• Communicate retail and collateral stock needs to all necessary parties
• Has a solid understanding of the business environment
• Provide feedback and reporting to line manager in order to influence strategies and recommendations
  
  
  

Experience creator: the Account Manager creates conditions for a consistent and memorable experience

• Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
• Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
• Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensure team has tools/training to provide a CHANEL client experience
• Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
  
  
  

CHANEL Ambassador: the Account Manager embodies the values of the brand

• CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
• Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
• Implement and ensure respect of the uniform and grooming guidelines at all times
  
  
  

SKILL SETS

Leadership And Management Skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationship-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement
  
  
  

Soft Skills

• Posture and communication skills: Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics
  
  
  

Benefits at CHANEL :

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependant and subject to change at any time
  
  
  

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at CHANEL by 2x

Get notified about new Account Manager jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago

Account Manager - North England & Scotland (Jewelry)

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 21 minutes ago

Hamilton, Scotland, United Kingdom 3 weeks ago

Motherwell, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 4 days ago

Key Account Manager - Re-sellers / Distribution

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 1 week ago

East Ayrshire, Scotland, United Kingdom 1 week ago

Corporate Account Manager - Global High Tech

Glasgow, Scotland, United Kingdom 1 week ago

Account Manager - New Homes - Central, West, and Northern Scotland

Glasgow, Scotland, United Kingdom 15 hours ago

East Kilbride, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 4 weeks ago

Glasgow, Scotland, United Kingdom 1 month ago

Stirling, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 4 months ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 2 days ago

Coatbridge, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 6 days ago

Hamilton, Scotland, United Kingdom 1 month ago

Rutherglen, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 4 weeks ago

Corporate Account Manager - Global High Tech, New Constructions

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 1 day ago

Blackburn, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 2 hours ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.