Vehicle Damage Assessor (VDA)

HP4 Recruitment Ltd; Exeter; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in vehicle repair is seeking a skilled Vehicle Damage Assessor to join their team in Sunderland. The role involves preparing estimates, communicating with customers, and ensuring efficient repair processes. Competitive salary and benefits offered.

Benefits

33 days annual leave including bank holidays

Pension scheme with employer contributions

Employee discounts on a wide range of products and services

Access to wellbeing support, including 24/7 GP services

Career development opportunities

Qualifications

• Proven experience in vehicle damage assessment and estimating.
• Proficiency with Audatex estimating software.

Responsibilities

• Prepare computerised estimates using Audatex.
• Negotiate repair estimates with insurance engineers.
• Monitor vehicle progress through the workshop.

Skills

Communication

Negotiation

Attention to Detail

Tools

Audatex

Job description

Vehicle Damage Assessor - Sunderland


Salary: £30,000 - £45,000 per year

Bonus: Performance-based bonus potential


Hours: 40 hours per week, Monday to Friday, 8am-5pm (1 hour unpaid break)

Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland.

As a Vehicle Damage Assessor, you’ll play a key role in the repair journey—working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes.

Key Responsibilities:

Prepare computerised estimates using Audatex

Communicate with customers to provide updates and estimated completion times

Compile relevant documentation to support the repair process

Accurately record all estimate and repair data in the management system

Monitor vehicle progress through the workshop to ensure timely repairs

Negotiate repair estimates with insurance engineers when necessary

Liaise with insurance representatives regarding claims and estimates

Identify opportunities for additional non-insurance repair work

Conduct mobile and drive-by assessments where required

Maintain and secure allocated tools and equipment

Provide support to colleagues when needed to ensure smooth operation

What We Offer:

Competitive Salary Based On Your Skills And Experience

Performance-related bonus opportunities

33 days annual leave including bank holidays (option to buy or sell up to 5 days)

Pension scheme with employer contributions

Employee discounts on a wide range of products and services

Access to wellbeing support, including 24/7 GP services

Career development opportunities in a supportive team environment

About You:

To succeed in this role, you’ll need:

Proven experience in vehicle damage assessment and estimating

Proficiency with Audatex estimating software

Strong communication and negotiation skills

A customer-focused mindset and attention to detail

Full UK driving licence