Senior Application Support Engineer

Nephos Technologies; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Nephos Technologies is seeking an experienced application support engineer to provide technical support focused on Data Governance. This role involves collaborating with teams to ensure seamless client onboarding and platform management, while also offering opportunities to develop DevOps skills in a dynamic environment.

Benefits

Health insurance with annual dental and vision allowances

Quarterly performance-related bonus of 3%

Flexible and remote working arrangements

Personalized career development plans

Holiday allowance of 25 days plus bank holidays

Qualifications

• 5+ years in a technical application support role.
• Experience in installing, configuring, and supporting enterprise applications.
• Strong customer-centric attitude and interpersonal skills.

Responsibilities

• Support the platform including configuration, health monitoring, and issue resolution.
• Collaborate with Solution Architects and Project Managers for client onboarding.
• Manage change records and participate in weekly CAB meetings.

Skills

Linux

Python

PowerShell

Bash

Troubleshooting

Networking

Kubernetes

Docker

AWS

REST APIs

Jira

GitHub

ITIL

Communication

Job description

Ready for an exciting career as a project management consultant? Apply today! Hands-On Approach. Professional Software. Experienced Consultants. Custom Training. Courses: Primavera P6 Professional, Project Risk Management, Risk Analysis (Primavera), Change Control, Claim Analysis.

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Full Job Description

The Company

Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform, and drive change in a modern digital world.

Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible, and materialise visions. We challenge organisations to think differently and stay at the forefront of change.

At Nephos Technologies, our values guide our behaviour in developing our company, engaging with clients, and supporting staff development. Our core values are Innovation, Integrity, and Independence.

The role

We have an exciting opportunity for an experienced application support engineer to join our team as an integral member, providing technical support on systems delivered to clients with a focus on Data Governance. There is also scope to develop DevOps-related skills including infrastructure, automation, and incident management.

Role responsibilities

• Work as part of a team to support the platform, including components, configuration, health monitoring, issue resolution, proactive maintenance, and improvement initiatives.
• Collaborate with Solution Architects and Project Managers to deliver end-to-end client onboarding activities and system solutions.
• Support existing client onboarding, data scanning, and automated reporting activities.
• Assist with AWS Cluster setup, configuration, and health.
• Support platform installations, configurations, and health checks.
• Manage platform version releases, including testing, use case development, and deployments.
• Take ownership of incident and problem records, applying troubleshooting and problem-solving skills to investigate, identify issues, restore services quickly, and keep records updated.
• Handle Service Requests efficiently, maintaining accurate records.
• Manage change records related to system and environment changes, participating in weekly CAB meetings as needed.
• Create and maintain knowledge articles or work instructions to foster a culture of sharing information and developing team skills.

Skills/Experience

• 5+ years in a technical application support role.
• Experience in installing, configuring, and supporting enterprise applications.
• Proficiency with Linux (Ubuntu and Red Hat) and Windows operating systems.
• Strong scripting skills in Python, PowerShell, or Bash.
• Excellent troubleshooting and fault analysis skills.
• Understanding of networking protocols such as TCP/IP, DNS, and VPN.
• Experience with virtualization technologies including Kubernetes and Docker.
• Knowledge of AWS cloud platform.
• Experience with REST APIs and best practices.
• Familiarity with Service Management tools like Jira.
• Understanding of repositories, specifically GitHub.
• Knowledge of file sharing technologies.
• Understanding of ITIL framework.
• Strong customer-centric attitude and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks efficiently.
• Flexible, organized, and self-motivated.
• Legally authorized to work in the UK.

Advantageous Experience / Skills

• Experience in process automation technologies.
• Experience with Privileged Action Management tools like Delinea.
• Experience in data governance.
• Experience in applying and renewing certificates.

What we can offer

At Nephos, we are committed to creating a positive environment. Benefits include:

• A competitive salary up to £60,000 per annum depending on experience.
• Health insurance with annual dental and vision allowances.
• Health assured employee assistance program including counseling services.
• Quarterly performance-related bonus of 3%.
• Flexible and remote working arrangements.
• Laptop and full remote IT setup.
• Opportunity to work in the fast-growing data sector.
• Two social impact days per year for volunteering.
• Quarterly social events.
• Enhanced maternity, paternity, and adoption leave.
• Option to buy and sell up to 5 days holiday.
• Personalized career development plans.
• Recognition awards, including Employee of the Month and annual holiday prize.
• Holiday allowance of 25 days plus bank holidays, with options to buy or sell days.

Join our team and help shape our product's success. We value diversity and are committed to fair treatment for all applicants and employees. Please contact us for any assistance or adjustments needed during your application process.