Telephonist/Receptionist

Wirral University Teaching Hospital; United Kingdom; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading hospital in the UK is seeking a Telephonist to manage a busy switchboard, providing essential communication services. The ideal candidate will be reliable, flexible, and possess strong communication skills. This part-time role offers a supportive work environment and the opportunity to contribute to a vital service within the healthcare system.

Qualifications

• Good general education in Maths and English required.
• Experience working in a team and with the public.

Responsibilities

• Operate a computerised telephone system.
• Provide information to callers and handle emergency procedures.
• Attend mandatory Trust training.

Skills

Communication

Teamwork

Customer Care

Education

Basic level of Maths & English

Tools

Computerised Switchboard

IT Skills

Job description

HoursPart time - 30 hours per week (Monday - Tuesday & Thurs - Fri between hrs 0800 - 2200)Job ref408-25-340EmployerWirral University Teaching Hospital NHS Foundation TrustEmployer typeNHSSiteArrowe Park HospitalTownWirralSalary£24,169 per annum pro rataSalary periodYearlyClosing27/04/2025 23:59

Employer heading

Band 2

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas:https://youtu.be/Z5oMaNXprn8

Job overview

The role of the Telephonist at Wirral University Teaching Hospital is to work as part of a team under the supervision of the Telecommunications Supervisor, operating a busy computerised switchboard.

To deal with internal and external calls, a variety of emergency calls and alarms and operating the internal bleep and external paging systems and to provide a reception service for enquiries.

The candidate must be reliable and motivated to join our busy Switchboard Team.

The candidate must be flexible to work additional hours to cover annual leave and other absences as the service demands.

The candidate would operate a busy computerised Switchboard must be IT literate and have a good telephone manner.

Available shifts:

Monday - Tuesday & Thursday - Friday 0800 - 2200

Main duties of the job

To operate a computerised telephone system.

To receive, connect and provide appropriate information to callers ranging from the public to all levels of hospital staff.

Be fully conversant with switchboard emergency procedures for all relevant Trusts.

Making bleep and radio paging calls.

To attend all Trust mandatory and essential training.

To comply with Trust policies and Telecommunications procedures and practices.

To work without direct supervision as and when required.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see Job overview & attached Job description for further information about the Telephonist/Receptionist position available within WUTH.

Person specification

Qualifications, Specific Experience & Training

Essential criteria

Good general education – Basic level of Maths & English

Working in a team environment

Working with the public

Personal Attributes

Desirable criteria

Operate a computerised switchboard

Basic IT / Keyboard skills

Experience on VDU

Experience in customer care

Knowledge and Skills

Essential criteria

Good verbal and written communication skills

Good telephone manner

Handle difficult situations with tact and diplomacy

Polite, friendly and professional

Good time keeping Polite, friendly and professional

Other Requirements

Essential criteria

Able to work alone and part of a team

Flexible to cover all shifts when necessary

Use initiative to resolve wide varieties of problems

Deal with public in friendly and efficient manner

Apprenticeship Eligibility Criteria

Should this vacancy be recruited as an apprenticeship, the following criteria will apply:

UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.

You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.

By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.

Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).

The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.

Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.

If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation). This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.

The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.

The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.