Property Claims Handler

TN United Kingdom; Gloucester; On-site; GBP 28,000; Full time

Job summary

Join a dynamic loss adjusting organization as a Property Claims Handler, where you will manage your own caseload of property claims in a vibrant team. This role involves liaising with customers and insurers, handling technical questions, and ensuring claims progress within strict deadlines. You'll need strong empathy skills to assist clients dealing with losses or damages. With a competitive salary and flexible benefits, this position offers a great opportunity for those with a passion for customer service and claims management.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in handling property claims from start to finish.
• Strong customer service skills and ability to manage complaints.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers and insurers via phone and email.
• Assess claims to determine liability and make decisions.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Workload prioritization

Handling challenging situations

Managing complaints

Empathy skills

Job description

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

1. Answer incoming telephone calls and deal with incoming electronic instructions.
2. Liaise with customers, clients, insurers via the telephone, email and in writing.
3. Handle and resolve insurance-related technical questions from clients.
4. Monitor the progress of new and existing claims within strict deadlines.
5. Assess claims to determine liability and make decisions to accept or decline claims within delegated authority levels.
6. Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring suppliers.

Experience required:

1. Buildings/Property Claims handling experience from start to finish - Essential
2. Excellent customer service skills within a telephone environment - Essential
3. Ability to work within a targeted environment - Essential
4. Diary management experience - Essential
5. Experience in booking and arranging appointments - Essential
6. Ability to manage and prioritize workload effectively - Essential
7. Experience handling challenging situations - Essential
8. Experience managing complaints - Essential
9. Strong empathy skills to assist customers experiencing losses or damages to their homes due to fire, flood, or water impact - Essential

Salary & Benefits:

• Up to £28,000 per annum
• Flexible benefits including 25 days holiday plus the option to buy additional days