Customer Service Administrator - 6 Month Temporary Contract

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 28,000; Full time

Job summary

Join a leading company as a Customer Service Administrator on a 6-month temporary contract in Newcastle upon Tyne. This role involves providing exceptional customer support, handling communications, and managing order processes. Ideal candidates will have 2-3 years of customer service experience and excellent communication skills. Enjoy benefits like weekly pay, access to discounts, and a pension scheme.

Benefits

Weekly pay

Pension scheme option

28 days paid annual leave

Access to discount vouchers

Qualifications

• 2-3 years of customer service experience preferred.
• Proficiency in Word, Excel, CRM Software, and Order Management Software.

Responsibilities

• First point of contact for customers, offering advice and after sales support.
• Handling e-commerce customer communications via email and phone.
• Liaising with fulfillment warehouse to ensure smooth order transitions.

Skills

Communication

Customer Service

Attention to Detail

Time Management

Tools

CRM Software

Order Management Software

Word

Excel

Job description

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Customer Service Administrator - 6 Month Temporary Contract, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2c12349fbd22

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Join Our Client as a Customer Service Administrator!

Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity in the manufacturing sector? We are seeking a Customer Service Administrator to join our client's friendly team on a temporary basis for 6 months. If you're ready to provide exceptional customer support, we want to hear from you!

• Contract Type: Temporary (6 months)
• Hourly Rate: £13.00ph paid on a weekly basis through OA
• Working Pattern: Full Time hours
• Official office hours: 9-5 Monday to Thursday, 9-2 on Fridays
• Flexitime available to ensure customer service coverage
• Some weekend cover (max 4 hrs) on a rota basis
• Our office operates from 9:30 to 4:30 Monday to Thursday and 9:30 to 1:30 on Fridays. Weekend cover helps us manage priority communications and keep our customers satisfied.

Role Overview:

As a Customer Service Administrator, you will be the first point of contact for our customers, offering advice and after sales support for products. Your responsibilities will include:

• Handling e-commerce customer communications via email and phone
• Liaising with our fulfilment warehouse to ensure smooth order transitions
• Recording all communications, returns, and stock movements
• Processing credits and identifying sales opportunities
• Spotting trends in customer feedback and sharing insights with the team

What We're Looking For:

• Experience: 2-3 years of customer service experience preferred
• Skills: Excellent verbal, written, and interpersonal communication skills
• Computer Literacy: Proficiency in Word, Excel, CRM Software, and Order Management Software
• Traits: Approachable and self-motivated
• Abilities: Strong attention to detail and excellent time management

Why Work With Us:

Here are just some of the benefits you can expect while working on behalf of Office Angels:

• Direct employment with Office Angels, ensuring you're well looked after
• Access to discount vouchers with many high street brands
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (based on weekly accrual)

Join Us!

If you're ready to take ownership of your customer service responsibilities and contribute to our clients high customer satisfaction rate, apply now!

How to Apply:

Ready to embark on this exciting journey?