Clinical Nurse Specialist Administration Support

NHS; Bristol; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen for a Band 3 Administrator to join a dedicated Neurology Care team in Bristol. This role is crucial in ensuring the efficient running of services and supporting patients undergoing treatment for Neurology Cancer. As a vital member of the team, you will manage queries, liaise with various departments, and assist in clinic preparations. The position offers a chance to work in a dynamic environment within a leading healthcare organization committed to excellence in patient care. If you possess strong administrative skills and a passion for improving services, we encourage you to apply and be part of this rewarding journey.

Qualifications

• Proven ability to work to quality standards and meet deadlines.
• Excellent knowledge of Microsoft Office applications.
• Experience in NHS administrative roles or similar.

Responsibilities

• Act as the first point of contact for telephone queries.
• Liaise with clinical and non-clinical staff via phone and email.
• Assist with preparation of outpatient clinics and data recording.

Skills

Administration Skills

Organizational Skills

Communication Skills

Typing Speed

Customer Service

Microsoft Office

Confidentiality

Decision Making

Education

5 GCSEs including English and Maths

IT skills to ECDL/RSA standard

Word processing RSA III or equivalent

Tools

Patient Information Systems

Medway Patient Administration System

Job description

Job summary

An exciting opportunity has arisen for a Band 3 Administrator to work with the Neurology Care Clinical Nurse Specialist team in Bristol Haematology and Oncology Centre.

The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service, along with supporting patients undergoing treatment and follow up for Neurology Cancer ensuring that their appointments and queries are managed.

This role will involve communication with patients and carers, the wider Patient Services team (Treatment Schedulers, Outpatient Coordinators, Medical Secretaries and Clerical Officers), the wide MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.

If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.

Main duties of the job

• First port of call for telephone queries for CNS team.
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• Typing of all CNS clinic and correspondence letters and filing
• To assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
• Liaising between trusts to chase scan appointments and to obtain test results in time for clinic appointments.
• Data collecting and recording on local systems.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-SPS4243-IB-A

Job locations

Myrtle Road Administration Office

Myrtle Road

Bristol

BS2 8EL

Job description Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification Skills and Abilities Essential

• Effective and polite manner when dealing with people, both face-to-face and on the phone
• Fast and accurate typing speed
• Proven ability to work to appropriate quality standards and meet tight deadlines
• Ability to work with, and support, a range of staff
• Demonstrate excellent organisational and administrative skills
• Proven ability to make decisions as well as use own initiative
• Excellent knowledge of Microsoft Office applications
• Ability to be flexible and adaptable to work demands
• Excellent written/ verbal communication and interpersonal skills
• Strong customer focus
• Ability to deal appropriately with sensitive and confidential information
• Willingness to learn new systems
• Committed to own personal development
• Demonstrate a working knowledge of patient information systems
• Ability to prioritise ensuring effective and efficient workload completion
• Knowledge of medical, anatomical and oncological/ haematological terminology

Knowledge and Experience Essential

• NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
• Experience of dealing with the public both on the telephone and in public
• Experience of working as part of a team and on own initiative

Desirable

• Comprehensive knowledge of medical record procedures and hospital information systems
• Experience of the patient administration system (Medway)
• Experience of working with the Somerset Cancer Register

Qualifications Essential

• 5 GCSEs level (or equivalent) in English Language and/ or Maths
• IT skills or qualifications to ECDL/ RSA standard
• Word processing RSA III or equivalent experience

Person Specification Skills and Abilities Essential

• Effective and polite manner when dealing with people, both face-to-face and on the phone
• Fast and accurate typing speed
• Proven ability to work to appropriate quality standards and meet tight deadlines
• Ability to work with, and support, a range of staff
• Demonstrate excellent organisational and administrative skills
• Proven ability to make decisions as well as use own initiative
• Excellent knowledge of Microsoft Office applications
• Ability to be flexible and adaptable to work demands
• Excellent written/ verbal communication and interpersonal skills
• Strong customer focus
• Ability to deal appropriately with sensitive and confidential information
• Willingness to learn new systems
• Committed to own personal development
• Demonstrate a working knowledge of patient information systems
• Ability to prioritise ensuring effective and efficient workload completion
• Knowledge of medical, anatomical and oncological/ haematological terminology

Knowledge and Experience Essential

• NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
• Experience of dealing with the public both on the telephone and in public
• Experience of working as part of a team and on own initiative

Desirable

• Comprehensive knowledge of medical record procedures and hospital information systems
• Experience of the patient administration system (Medway)
• Experience of working with the Somerset Cancer Register

Qualifications Essential

• 5 GCSEs level (or equivalent) in English Language and/ or Maths
• IT skills or qualifications to ECDL/ RSA standard
• Word processing RSA III or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Myrtle Road Administration Office

Myrtle Road

Bristol

BS2 8EL

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Myrtle Road Administration Office

Myrtle Road

Bristol

BS2 8EL

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)