Assistant Manager

Pandora; Ellesmere Port; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading jewelry company is seeking a proactive store manager to lead retail operations and inspire a high-performing team. The role involves driving sales, providing exceptional customer service, and managing a team to create memorable customer experiences. Competitive salary and bonuses offered.

Benefits

Highly competitive salary

Monthly bonus of 10% (potentially 20%)

Annual jewelry uniform allowance

Generous employee discount

Access to retail and hospitality discounts

Support for health and wellbeing

Parties, incentives, and gifts

Qualifications

• Experience with a leading brand or in consumer product retailing preferred.
• Proven experience in driving sales and profitability.

Responsibilities

• Support and motivate the in-store team daily to achieve KPIs.
• Maintain a strong retail floor presence and ensure commercial success.
• Receive comprehensive training in Pandora's luxury products.

Skills

Leadership

Customer Service

Data Analysis

Communication

Adaptability

Job description

Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven store manager to join our team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.

About Pandora

The largest jewelry company in the world, Pandora gives a voice to millions’ loves every day. We sell three pieces of our handcrafted jewelry every second, with nearly 7,000 points of sale globally and a strong online presence. We are committed to sustainability, setting ambitious targets across sourcing, materials, and marketing.

Our people

Our global workforce of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023. Our dynamic, ambitious culture empowers us to be ourselves and deliver our best. We continue to invest in talent, seeking individuals who share our values and can help realize our ambitions.

Role: What to expect from the role

1. Support and motivate the in-store team daily to achieve and surpass KPIs, exemplifying Pandora’s customer service standards.
2. Maintain a strong retail floor presence, educate and influence the store environment, and ensure back-of-house activities support commercial success.
3. Receive comprehensive training in our handcrafted luxury products to become a Pandora product expert. Support from the regional sales manager will help you nurture and develop your team’s potential and support their career progression.

The successful candidate

Our store managers are brand ambassadors. The ideal candidate will be a capable leader and passionate team player, confidently supporting their team to deliver an unforgettable Pandora in-store experience.

Experience with a leading brand or in consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We value individuals who embody our core values of dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven experience in driving sales and profitability.
• A passion for delivering exceptional customer service.
• Understanding of Pandora’s local and global business strategies and ability to translate them into store, regional, and division KPIs.
• Experience in data analysis to identify trends, issues, and root causes, and taking action accordingly.
• Strong communication skills for coaching and developing high-performing teams.
• Adaptability and flexibility to changing business needs.
• Positive attitude and enthusiasm for Pandora’s products and values.
• Well-presented appearance with a taste for desirable products and retail passion.

Why work with us?

Our people are key to our success. We offer a competitive rewards package and opportunities for career progression.

Our benefits include:

• Highly competitive salary
• Monthly bonus of 10% upon achieving sales targets (potentially 20% for stretch targets)
• Annual jewelry uniform allowance to express your individuality
• Generous employee discount
• Access to retail, hospitality, and entertainment discounts via our online benefits platform
• Support for health, wellbeing, financial advice, and legal aid through ‘Retail Trust’
• Parties, incentives, and gifts throughout the year

If you believe you have the relevant skills and are ready for a new challenge, please click apply to submit your application.

Pandora’s recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age, to ensure equal opportunity. If you need reasonable adjustments during the interview process, please inform us as early as possible.