Front Office Manager - Maternity Cover

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Office Manager for maternity cover in London. The role involves overseeing daily operations, leading a team, and ensuring exceptional guest experiences. Ideal candidates will have previous experience in front office roles and strong leadership skills.

Benefits

Excellent training and career development opportunities

Qualifications

• Previous experience in a Front Office or Guest Services role, ideally within serviced apartments or hotels.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving skills.

Responsibilities

• Oversee Front Office operations, including check-in/check-out, guest services, and reservations.
• Lead, train, and motivate the front office team.
• Handle guest inquiries, feedback, and complaints with professionalism.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Guest service

Tools

Opera PMS

Job description

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Front Office Manager - Maternity Cover, London

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Client:

Monarch House

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e4cd1885d019

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Monarch House has everything you need to create your home away from home. Perfectly situated on Kensington High Street, just across from Holland Park. Monarch House is a collection of one, two, three, and four-bedroom 4-star luxury serviced apartments that offer comfort, calm, and convenience to all.

What we're looking for

As a Front Office Manager (Maternity Cover), you will be the face of Monarch House, ensuring smooth day-to-day operations of the front desk and delivering outstanding guest service. You will lead a small team, manage reservations, and work closely with housekeeping and maintenance to ensure a seamless guest experience.

What you will do

• Oversee Front Office operations, including check-in/check-out, guest services, and reservations
• Lead, train, and motivate the front office team
• Handle guest inquiries, feedback, and complaints with professionalism and care
• Coordinate with housekeeping and maintenance to ensure apartment readiness

Who you are

• Previous experience in a Front Office or Guest Services role, ideally within serviced apartments or hotels
• Strong leadership and communication skills
• Knowledge of Opera PMS is preferable
• Excellent organizational and problem-solving skills
• A warm, approachable manner with a genuine passion for hospitality

What we will offer you:

• Excellent training and career development opportunities