Senior Manager - Global Buyer Experience

eBay; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a strategic thinker to enhance buyer experiences. In this role, you'll collaborate with cross-functional teams to develop initiatives that drive customer retention and loyalty. You'll analyze performance data to refine strategies and ensure alignment with company goals. This position offers the chance to make a significant impact in a dynamic environment, leveraging your problem-solving skills and expertise in buyer experience to shape the future of ecommerce. Join a team that values creativity and collaboration, and help redefine the shopping experience for millions.

Qualifications

• Proven experience in a senior management role within Buyer Experience.
• Ability to work cross-functionally and influence partners.

Responsibilities

• Develop Buyer strategy to enhance customer retention.
• Own execution of buyer-focused programs for measurable outcomes.
• Monitor performance and refine strategies based on data insights.

Skills

Communication Skills

Analytical Problem Solving

Stakeholder Management

Collaboration

Data Analysis

Adaptability

AI Tools Proficiency

Tools

CRM

Product Management Tools

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The role will be part of the global Buyer Experience initiative, ensuring we are crafting flawless experiences for our customers which fuel happiness and in turn drive retention. They will partner with teams across the business who contribute to the experience of Buyers, ensuring we understand the biggest opportunities we have to improve the experience for buyers. This role requires a strategic problem solver who can define and partner to achieve our strategy.

What you will accomplish...

• Work with the Head of Buyer Experience to develop the Buyer strategy to drive outstanding buyer experiences for customers that aid retention.

• Program Management: Own the execution of buyer-focused programs, ensuring alignment with overall Buyer Experience goals and driving measurable outcomes.

• Innovative Initiatives: Partner with the wider team to Identify and develop new initiatives that improve the buyer experience and develop long-term loyalty.

• Strategic planning: play a role in preparation and conceptualisation for annual planning processes.

• Cross-Functional Collaboration: Work closely with Global teams including marketing, product, and market teams to ensure initiatives are integrated into broader company strategies and effectively communicated to buyers.

• Performance Analysis: Monitor and analyze the performance of initiatives, using data-driven insights to refine strategies and improve outcomes. Define and build out ways of working with partner teams to implement the 2025 strategy for Buyer Experience.

• Be the customer for the UK and Global teams, with a deep understanding of all markets, especially the UK.

What you will bring ...

• Proven experience in a senior management role within a Buyer Experience or merchandising environment.

• Demonstrated ability to work cross-functionally and influence partners across levels.

• Familiarity with CRM, Product functions.

Skills required:

• Excellent communication and presentation skills.

• Analytical and strategic problem solver

• Highly collaborative

• Comfortable working within a highly matrixed environment

• Strong stakeholder management

• Able to deliver at pace

• Comfortable with and able to work through ambiguity in order to drive clarity and direction

• Ability to maximise AI tools and technologies to improve customer experience and operational efficiency.

• Adaptability and a proactive approach to evolving business needs and market trends.

• Proficiency in data analysis and results focused decision-making to support Buyer Experience.

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