Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Ipswich; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Advisors to enhance the shopping experience in their stores. In this fully-flexible role, you'll ensure customers receive outstanding service, assist with online orders, and maintain a tidy environment. You’ll enjoy a supportive team atmosphere while developing your skills with comprehensive training. With generous benefits including shopping discounts and wellbeing support, this is a fantastic opportunity to grow in a dynamic retail setting. If you thrive in a high-energy environment and are eager to help customers, this role is perfect for you.

Benefits

10% Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Pension Scheme

Share Schemes

Shopping Discounts

Wellbeing Support

Qualifications

• Friendly and welcoming demeanor with a passion for helping customers.
• Ability to work in a fast-paced, physical environment.

Responsibilities

• Deliver excellent customer service on the shop floor and collection counter.
• Assist customers with questions and provide product recommendations.

Skills

Customer Service

Communication

Teamwork

Flexibility

Attention to Detail

Job description

THIS ROLE REQUIRES YOU TO WORK DAYTIME HOURS DURING THE WEEK BETWEEN 8AM AND 9PM

THIS IS A FULLY-FLEXIBLE ROLE

What you’ll be doing:

1. Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter.
2. Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.
3. Maintain a neat and tidy stock room and restock products from deliveries.
4. Assist customers on the shop floor with questions and provide advice on a wide range of products.
5. Build knowledge about our products, services, and promotions to help provide recommendations.

What makes a great Argos Colleague:

1. Friendly and welcoming with a genuine enthusiasm for helping customers.
2. Comfortable discussing our financial services with customers when purchasing certain products.
3. Enjoys working in a fast-paced, physical, and high-energy environment, and thrives as part of a team.
4. Flexible and committed to working to a high standard across the store when needed, with full training provided to develop various skills.
5. Embraces using new digital tools and technology to perform your job effectively.
6. Attention to detail in keeping the store clean and clutter-free to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Qualifications

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can achieve their potential and every customer feels welcome. We offer support such as enhanced discretionary leave for families, resources for understanding and supporting your role, and internal networks to promote representation and remove barriers.

We provide development opportunities, including mentorship, training, and career pathways, and celebrate diversity through initiatives and events. For more information on our inclusivity efforts, please visit our website.

Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities

Working in our stores:

As a Customer Advisor in an Argos store inside Sainsbury’s, you’ll deliver outstanding service for customers shopping or collecting online orders, providing convenience, choice, and value across a wide range of products.

• You must have the Right to Work in the UK.
• Most roles are part-time with shifts including weekdays and weekends, scheduled around your availability, which may vary weekly.

About the company

Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services, and more. Our goal is to help everyone eat better.