AV Installation Engineer

Potters Home-Digital; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in home technology solutions seeks an AV Installation Engineer to join their growing team. This hands-on role involves installing and commissioning high-end audio-visual systems in residential and commercial settings. The ideal candidate will be proactive, reliable, and skilled in customer service. Join a supportive team that values learning and offers great benefits.

Benefits

Company vehicle

Health Care Scheme

Contributory Pension Scheme

Employee Discounts

Health & Wellbeing Programme

Qualifications

• Previous experience in a similar role required.
• Basic understanding of construction phases and roles.
• Proficiency in MS Office required.

Responsibilities

• Installation and commissioning of residential and commercial systems.
• Understanding of programming and installation of home automation systems.
• Service calls and methodical fault finding.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Education

Industry recognized credentials

Tools

MS Office

Job description

Job Role:

AV Installation Engineer

Introduction:

Potters Home Digital, established in 1913 have been providing home entertainment from the very beginning. We are proud of what we do. We help enhance the lives of our clients through the use of technology. As one of the highly recognised systems integrators in the UK, we design, supply and install audio, television, lighting, data and Wi-Fi networks and other bespoke technology into a fully integrated and easy to use solution. Our projects range from high-end private homes to multi-dwelling residential developments and commercial settings. Operating primarily in the Southeast, we work with renowned architects, designers and construction professionals.

Our recently launched Smart Home Garden Show Space expands on our core multi-room showroom, both of which hold multiple awards from both UK and internationally bodies and manufacturers.

Job Summary:

We are growing our team and are on the lookout for a skilled and enthusiastic Installation Engineer who’s ready to build a long-term career.

We are seeking someone who is experienced, proactive, and eager to be part of a close-knit, hardworking team. The ideal candidate will be down-to-earth, reliable, and great with people.

Operating from our showroom and offices in Tenterden, Kent, we deliver high-end projects primarily across the Southeast, with occasional work in Europe.

This hands-on role involves the installation and commissioning of both residential and commercial systems, including home automation and control systems, lighting control, multi-room audio, home cinema builds, and security solutions.

Responsibilities:

Essential Functions:

• Understanding of programming and installation of home automation systems, including Control4 and Lutron.
• Installation and commissioning of Smart Home, Home Cinema, Audio Visual, Networking, CCTV and Outdoor AV equipment.
• Construction and build out of cinema rooms and media room solutions systems, such as fabric tracking, LED lighting and baffle walls.
• Installation, termination and testing of infrastructure cabling for Data, Speaker, Coaxial and Fibre cables.
• Maintenance and service of AV systems.
• Understanding and interpretation of AV schematics, construction drawings such as floorplans and system documentation operational/product manuals.
• Provide training and handovers on-site to the end user.
• Understanding of Comms Rack builds and common standards.
• Service calls and methodical fault finding, troubleshooting and resolution.
• Uses hand and power tools safely.
• Travels to job sites via company vehicles or public transport.
• Maintains company-issued tools, equipment, and vehicles.
• Interacts with clients, builders, designers, architects, and other industry professionals.
• Completion and submission of required paperwork.
• Commitment to safe working practices and maintaining Health and Safety requirements, and maintain a clean, tidy working environment.
• Attend training courses, as necessary.
• To become fully conversant with all areas of the business and office procedures.
• To be flexible in order to undertake the many different areas of work that are required, such as project work, producing reports, assistance with wider teams within the business.

Core Competencies:

• Brings a positive attitude, good customer service skills, a stellar work ethic, and a professional appearance to the workplace.
• Demonstrates thinking creatively and strategically.
• Demonstrates effective written, verbal, and interpersonal communication skills.
• Demonstrates excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
• Works independently and effectively as part of a team.
• Balances competing priorities, complex situations, and tight deadlines.
• The ability to work well under pressure.
• Patience and the ability to remain calm in stressful situations.
• Exhibits strong management and leadership skills.
• Capable of leading and motivating others.
• Able to work flexible hours, including occasional evenings and weekends.
• Can pass a drug screen and background check.
• Possess a valid driver’s license and has access to a reliable and insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.
• Motivated to learn new technologies and processes.

Education & Experience:

• Previous experience in a similar role required.
• Basic understanding of construction phases and roles.
• Previous experience in systems integration preferred.
• Proficiency in MS Office with expertise in Microsoft Outlook, Word, PowerPoint, and Excel required.
• Industry recognized (CEDIA, AVIXA, manufacturer, etc.) credentials preferred.

WHY JOIN US?

For more than a decade, even a remarkable two decades and more for some of us… We've thrived as a team. Our success hinges on the exceptional individuals who make up our core. Their dynamic attitude propels us forward, turning visions into outstanding projects, supporting our incredible clients, and fostering our belief of continuous learning and growth, all while keeping the atmosphere enjoyable. If you excel in your craft, radiate positivity, and are someone we can rely on, we extend a warm invitation for you to join our extraordinary team and contribute to our ongoing success story.

In addition to your salary, there's more:

We’re multi award winning: Many of our projects have been recognised by CEDIA and other industry bodies.

We Care: You will have access to our employee health care scheme with Remote 24/7 GP access, and Health Cash Plan – Claim back money towards the costs of everyday healthcare. Digital Health and Wellbeing platform including Employee Assistance Programme and Mental Health Support.

Benefits: We run a contributory pension scheme, and you’ll have access to plenty of other great benefits such as a cycle to work scheme savings, a company mobile and more.

We’re growing: We embrace learning and promote opportunities to learn, challenge yourself, do well and progress your role.

Job Package:

Full-time position.

Pay: Based on experience.

Benefits:

• Company vehicle.
• Company expense and fuel card.
• Company phone + laptop.
• Tools and equipment.
• Company events.
• Empowered training and upskilling.
• Company pension.
• Employee discounts.
• Health & Wellbeing programme.

Contracted Hours:

Monday – Friday 8:00am – 5:30pm

Send CV and covering letter to [e-mail]