Director of Operations

JR United Kingdom; Wales; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading provider of mechanical and electrical retrofit services in the UK seeks an experienced Operations Director. This hands-on role is crucial for driving operational improvements and managing a large workforce, ensuring alignment with growth targets for 2025 and 2026.

Qualifications

• Experience leading large operational teams in mechanical/electrical services.
• Proven track record in driving operational improvements.
• Ability to compile and analyze performance data.

Responsibilities

• Drive immediate operational improvements for the CEO.
• Build credibility with direct and subcontract workforce.
• Align operational performance with industry benchmarks.

Skills

Leadership

Operational Management

Performance Measurement

Job description

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Type: Interim, Interim to Permanent role or Permanent role

Company: Confidential

Our client is a leading provider of mechanical and electrical retrofit services across the UK. They have ambitious growth and profitability targets for 2025 and 2026 and need an experienced Operations Director to support the Chief Executive.

The business deploys a large permanent and subcontract workforce, in vans, to customers' commercial premises or domestic dwellings.

This role would suit an experienced operations or business director who has led a large operational workforce of engineers involved in retrofit or repair of equipment.

This is a hands-on role focused on driving immediate operational improvements on behalf of the CEO.

Objectives for the new Operations Director:

In 3 Months:

• Build credibility across the direct and subcontract workforce
• Ensure customer feedback meets the company's expectations
• Begin compiling data to measure performance and profit contribution
• Increase jobs per man day
• Improve first visit efficiency metrics

Within 6 months:

• Align operational performance with industry benchmarks
• Ensure parity between internal and subcontract workforce in terms of cost and outputs
• Create accurate data and reporting to ensure operations deliver the required profit contribution