Debt and Benefits Specialist Adviser

TN United Kingdom; Letchworth; Hybrid; GBP 29,000; Full time

Job summary

An established industry player is looking for a passionate Debt and Benefits Specialist Adviser to join their team in Letchworth Garden City. This role offers the opportunity to provide essential support to individuals facing financial challenges, empowering them to navigate debt and benefits issues with confidence. With a focus on quality advice and client care, you will play a vital role in helping clients achieve financial stability. The company fosters a supportive and inclusive work environment, with flexible working arrangements and opportunities for professional development. If you are dedicated to making a meaningful impact in the community, this position is for you.

Benefits

Employee Assistance Programme

Professional Development Opportunities

Flexible Working Arrangements

Wellbeing Offering

Supportive Work Environment

Qualifications

• Knowledge in money advice, financial capability, and welfare rights.
• Strong understanding of UK welfare benefits and debt solutions.

Responsibilities

• Provide advice on debt management and welfare benefits.
• Research debt strategies and maintain accurate client records.

Skills

Money Advice

Financial Capability

Welfare Rights

Communication Skills

Interpersonal Skills

IT Systems Knowledge

Statistical Understanding

Education

Certified DRO Intermediary

Tools

Case Recording Software

Job description

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Debt and Benefits Specialist Adviser, Letchworth Garden City

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Client:

Get Staffed Online Recruitment Limited

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Debt and Benefits Specialist Adviser

Letchworth Garden City; Hybrid working as agreed with Line Manager

Salary: £28,922 plus up to 5% matched pension contribution

Contract: Full time; 1-year fixed term contract; Extension dependent on funding

About Our Client

Our client offers confidential advice online, over the phone, and in person, for free, to residents of North Herts. They provide essential support and guidance to people facing financial challenges, helping them navigate debt and benefits issues with confidence and dignity.

The Role

They are seeking a dedicated and knowledgeable Debt and Benefits Specialist Adviser to join their team. In this role, you will provide expert advice and support to clients, helping them manage their financial situations and access the benefits they are entitled to. Your work will directly impact the lives of vulnerable individuals and families, empowering them to achieve financial stability.

Key Responsibilities:

• Provide advice up to casework level on debt management, financial capability and welfare benefits, ensuring that the work conforms to required quality standards.
• Research and apply debt strategy, options and implications, so that clients can make informed decisions.
• Act for clients where necessary or make appropriate referrals.
• Maintain accurate and confidential client records.
• Keep up to date with relevant legislation and policy changes.
• Meet project targets, keeping accurate data for statistical and reporting purposes.
• Ensure all work conforms to their systems and procedures.

About You:

• Knowledge in all areas of money advice, financial capability and welfare rights.
• Strong understanding of UK welfare benefits system and debt solutions.
• Excellent communication and interpersonal skills.
• Good practical knowledge of IT systems for case recording, internet/emails, and online resources.
• Ability to understand statistics and check accuracy of calculations.
• Ability to work independently and as part of a team.
• Certified DRO Intermediary is desirable.

What They Offer:

• A supportive and inclusive work environment.
• Access to their Employee Assistance Programme and wellbeing offering.
• Opportunities for professional development and training.
• Flexible working arrangements to promote work-life balance.
• The chance to make a meaningful impact in the community.

If you click apply you will be asked for your contact details, and they will be in touch to submit with a full job pack.