Debt and Benefits Specialist Adviser

Premier Christian Communications Ltd; Letchworth; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

This innovative firm is looking for a dedicated Debt and Benefits Specialist Adviser to join their team. In this role, you will provide expert advice to clients facing financial challenges, helping them navigate the complexities of debt management and welfare benefits. Your contributions will empower vulnerable individuals and families, promoting financial stability within the community. With a supportive work environment and opportunities for professional development, this position offers a chance to make a meaningful impact while enjoying flexible working arrangements. If you are passionate about helping others and have the necessary skills, this role is perfect for you.

Benefits

Employee Assistance Programme

Professional Development Opportunities

Flexible Working Arrangements

Supportive Work Environment

Qualifications

• Knowledge in money advice and welfare rights is essential.
• Strong understanding of the UK welfare benefits system.

Responsibilities

• Provide advice on debt management and welfare benefits.
• Research debt strategies and maintain client records.
• Ensure compliance with quality standards.

Skills

Money Advice

Financial Capability

Welfare Rights

Communication Skills

Interpersonal Skills

IT Systems Knowledge

Statistical Understanding

Education

Certified DRO Intermediary

Job description

Debt and Benefits Specialist Adviser – Citizens Advice North Hertfordshire

Location: Letchworth Garden City; Hybrid working as agreed with Line Manager

Salary: £28,922 plus up to 5% matched pension contribution

Contract: Full time; 1-year fixed term contract; Extension dependent on funding

About Us

Citizens Advice North Hertfordshire offers confidential advice online, over the phone, and in person, for free, to residents of North Herts. We provide essential support and guidance to people facing financial challenges, helping them navigate debt and benefits issues with confidence and dignity.

The Role

We are seeking a dedicated and knowledgeable Debt and Benefits Specialist Adviser to join our team. In this role, you will provide expert advice and support to clients, helping them manage their financial situations and access the benefits they are entitled to. Your work will directly impact the lives of vulnerable individuals and families, empowering them to achieve financial stability.

Key Responsibilities

1. Provide advice up to casework level on debt management, financial capability, and welfare benefits, ensuring that the work conforms to required quality standards.
2. Research and apply debt strategy, options, and implications, so that clients can make informed decisions.
3. Act for clients where necessary or make appropriate referrals.
4. Maintain accurate and confidential client records.
5. Keep up to date with relevant legislation and policy changes.
6. Meet project targets, keeping accurate data for statistical and reporting purposes.
7. Ensure all work conforms to our systems and procedures.

About You

• Knowledge in all areas of money advice, financial capability, and welfare rights.
• Strong understanding of UK welfare benefits system and debt solutions.
• Excellent communication and interpersonal skills.
• Good practical knowledge of IT systems for case recording, internet/emails, and online resources.
• Ability to understand statistics and check accuracy of calculations.
• Ability to work independently and as part of a team.
• Certified DRO Intermediary is desirable.

What We Offer

• A supportive and inclusive work environment.
• Access to our Employee Assistance Programme and wellbeing offerings.
• Opportunities for professional development and training.
• Flexible working arrangements to promote work-life balance.
• The chance to make a meaningful impact in the community.

To apply, click the button and provide your contact details. We will then contact you with a full job pack.