IT Service Delivery Manager

TN United Kingdom; Crick; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading company in supply chain solutions is seeking an IT Service Delivery Manager to oversee IT services at their Crick office. The role involves managing a team, ensuring high customer satisfaction, and developing service strategies. The ideal candidate will have strong leadership skills and experience in IT service delivery management.

Benefits

25 days holiday plus bank holidays

Salary sacrifice company car

Cycle-to-work schemes

Workplace pension

High street discounts

Qualifications

• Proven experience in IT service delivery management for at least 3-5 years.
• ITIL V4 or other service management frameworks.

Responsibilities

• Manage and lead the IT service delivery team.
• Develop and implement service delivery strategies.
• Monitor and report on service delivery performance.

Skills

Leadership

Communication

Interpersonal Skills

Project Management

Tools

ServiceNow

Power Apps

Job description

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Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full-time, permanent basis at our head office in Crick.

The ideal candidate will be responsible for overseeing the delivery of IT services to our clients, ensuring high levels of customer satisfaction and operational efficiency. We support both in-house and externally provided solutions, working closely with our offshore support desk to ensure seamless service delivery. An understanding of transport and warehouse operations would be highly advantageous.

Pay, benefits, and more:

We’re looking to offer a salary of up to £55,000 per annum. In addition, 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other perks.

Key Responsibilities:

• Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations.
• Develop and implement service delivery strategies and processes to improve efficiency and quality.
• Monitor and report on service delivery performance, identifying areas for improvement.
• Collaborate with clients to understand their needs and provide tailored IT solutions.
• Ensure compliance with service level agreements (SLAs) and other contractual obligations.
• Coordinate with other departments and our offshore support desk to ensure seamless service delivery.
• Manage budgets and resources to optimise service delivery.

What you need to succeed at XPO:

• Essential: ITIL V4 or other service management frameworks.
• Essential: Proven experience in IT service delivery management, preferably in a similar role for at least 3-5 years.
• Essential: Strong leadership and team management skills.
• Essential: Excellent communication and interpersonal skills.
• Essential: Ability to manage multiple projects and priorities effectively.
• Essential: Proficiency in relevant IT tools and software including ServiceNow and Power Apps.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The statements above describe the general nature and level of work being performed by people assigned to this classification. They are not exhaustive of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.