Administrative Assistant

JR United Kingdom; Salfords; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in graduation ceremony services seeks an Administration Assistant for their Customer Care Team. The role focuses on ensuring a smooth graduation planning process for students and universities, requiring strong communication and problem-solving skills. The ideal candidate will assist customers via various channels and work closely with the technical lead. A supportive work environment with opportunities for growth is offered.

Benefits

Supportive work environment

Employee Assistance Programme

Access to Pension Scheme

28 days holiday including bank holidays

Enhanced holiday for long service

Volunteering days

Hybrid and flexible working arrangements

Qualifications

• Experience in assisting customers via phone, email, and LiveChat.
• Willingness to learn and develop technical knowledge.

Responsibilities

• Ensure smooth planning process for graduations.
• Interact with customers and assist with technical tasks.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Excel

Office Packages

Job description

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Job Title: Administration Assistant - Customer Care Team

We are seeking an administration assistant to join our friendly and high-performing customer care team. The primary focus is to ensure students and universities experience a smooth planning process for their graduations. Our team values safety (no question is too silly) and close teamwork to support each other through challenges. The ideal candidate will be an excellent team player with strong communication and problem-solving skills. Graduation ceremonies are a once-in-a-lifetime event, and Customer Care ensures that students and institutions have peace of mind for this important milestone.

The successful candidate will work closely with the technical lead in Customer Care and interact daily with customers (university students and their families) via phone, email, and LiveChat. Experience in assisting customers through these channels is essential.

The role also involves working with clients (university graduation organizers), assisting with technical tasks such as data uploads and website setups (training provided). Some technical knowledge is beneficial, but a willingness to learn and develop is more important.

We seek someone with excellent attention to detail who can work effectively within a small team and maintain high standards under pressure during peak seasons. If this sounds like you, we look forward to receiving your CV!

Knowledge of Excel and Office packages is required; specific software training will be provided.

How to Apply

• Please send a CV demonstrating your skills and experience relevant to a customer care role.
• Application deadline: Friday 16th May 2025

About Marston Events

Founded in 2005, Marston Events has grown into a prestigious and expanding company specializing in graduation ceremony services. We partner with universities, colleges, schools, and professional bodies across the UK and internationally. Our core services include event management, gown design and supply, professional graduation portraits, event video services, and venue ticketing.

We are dedicated to celebrating aspiration, recognizing that gowns and mortarboards symbolize hard work and potential. Our personalized customer service is based on trust and integrity, which we consider our greatest strengths. We go the extra mile to support graduands and universities with professionalism.

With locations in Andover, Salfords (Surrey), and Belfast, we offer various roles and pride ourselves on combining shared vision with autonomy and creativity. Our services extend internationally, with ambitious growth plans. We value our staff highly; our recent survey highlighted 'team spirit,' 'respect,' and 'inclusivity' as key factors that make our team unique. We foster a friendly and supportive culture where everyone feels safe to communicate and innovate.

Company Benefits

• Supportive work environment passionate about creating memorable experiences
• Employee Assistance Programme (Peninsula) – 24-hour helpline and advisory services
• Access to Pension Scheme – more info available on request
• 28 days holiday including bank holidays
• Enhanced holiday for long service (starting after one year)
• Volunteering days
• Hybrid and flexible working arrangements (role dependent)