Scheme Manager - Young Person's Service

TN United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Scheme Manager to oversee the 24/7 Young Persons Scheme in Stoke-on-Trent. In this pivotal role, you'll ensure that young people receive the necessary support and training to thrive independently. Your leadership will empower staff and foster a positive community atmosphere, while your expertise in housing management and project delivery will drive high-quality service. Join a mission-driven team dedicated to making a real difference in the lives of young people facing housing challenges. If you're ready to inspire and lead, this is the opportunity for you!

Qualifications

• Experience in housing management and project delivery is essential.
• Strong communication and people management skills are required.
• Ability to lead and inspire a team towards continuous improvement.

Responsibilities

• Manage day-to-day operations of a 24/7 accommodation service.
• Lead recruitment and training of staff, ensuring clear responsibilities.
• Oversee financial duties and maintain accurate records.

Skills

Housing Management

Project Delivery

Communication Skills

People Management

Financial Processes

Self-Management

Problem Solving

Leadership

Education

Chartered Institute Housing Membership

Job description

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Client:

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa83fa0bac4a

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

You’ll manage the team at our 24/7 Young Persons Scheme, ensuring that everyone has the right support, training and tools to work independently and confidently. You’ll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community.

This role will comprise of a rota system including evenings and weekends. You will also be required to manage additional schemes at different times as per the rota.

Job requirements

• Oversee the day-to-day management of Concrete’s 24/7 young person’s accommodation service. This includes overseeing building management and building security.
• Lead on the recruitment, selection and induction of new staff and make sure each member of staff is supported and trained with a clear understanding of their responsibilities.
• Support and lead staff to ensure that a personalised, cost effective and high-quality housing management and support service is provided 24 hours a day, 7 days a week
• Lead on referrals coming into the scheme. This may include working with external agencies through multi-agency panels.
• Oversee regular house meetings with residents and staff, making sure that the voice of lived experience is acted on.
• Work as part of the management team with other Scheme Managers and deputise on behalf of the Operations Manager (24/7 Schemes) where required. You’ll also participate in the management on-call rota.
• Lead on financial and administrative duties, such as budget control and accurate record keeping.

What we’re looking for

• Experience in housing management.
• Experience of working on project delivery.
• Chartered Institute Housing (CIH) member or willingness to work towards it.
• Strong skills in self-awareness, self-management professionalism.
• Strong business acumen and commercial awareness.
• Excellent communication and negotiating skills.
• Experience of people management and HR processes.
• Experience of supporting financial processes including expense and invoice processing.
• Process development and improvement.
• Idea generation and implementation.
• Solution focused.
• Able to support a culture of continuous improvement.
• An inspirational leader who can empower, develop and coach others.
• Full UK driving licence with access to own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.

We’ll be interviewing as we go so might close the application process early if we find the right person.

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