Scheme Manager - Young Person's Service

IRIS Recruitment; Stoke-on-Trent; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a passionate Scheme Manager to lead a dedicated team at a 24/7 Young Persons Service. This role involves ensuring that young individuals receive the necessary support to thrive in their living environments. You will oversee operations, manage staff, and collaborate with external agencies to provide high-quality housing management. If you are an inspirational leader with a strong background in housing management and a commitment to making a difference, this is the perfect opportunity for you. Join the fight against homelessness and help empower young people to build their futures.

Qualifications

• Degree level qualification or equivalent experience required.
• Experience in housing management and project delivery essential.

Responsibilities

• Manage day-to-day operations of the 24/7 young person’s accommodation service.
• Lead staff recruitment, training, and support for effective service delivery.

Skills

Housing Management

Project Delivery

Communication Skills

People Management

Financial Processes

Self-Management

Leadership

Solution Focused

Education

Degree Level Qualification

Job description

Scheme Manager - Young Person's Service

£32,669 a year

Longport, Stoke-on-Trent

Hours per week40.25

Contract typePermanent

You’ll manage the team at our 24/7 Young Persons Scheme, ensuring that everyone has the right support, training and tools to work independently and confidently. You’ll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community.

This role will comprise of a rota system including evenings and weekends. You will also be required to manage additional schemes at different times as per the rota.

Job requirements

• Oversee the day-to-day management of Concrete’s 24/7 young person’s accommodation service. This includes overseeing building management and building security.

• Lead on the recruitment, selection and induction of new staff and make sure each member of staff is supported and trained with a clear understanding of their responsibilities.

• Support and lead staff to ensure that a personalised, cost effective and high-quality housing management and support service is provided 24 hours a day, 7 days a week

• Lead on referrals coming into the scheme. This may include working with external agencies through multi-agency panels.

• Oversee regular house meetings with residents and staff, making sure that the voice of lived experience is acted on.

• Work as part of the management team with other Scheme Managers and deputise on behalf of the Operations Manager (24/7 Schemes) where required. You’ll also participate in the management on-call rota.

• Lead on financial and administrative duties, such as budget control and accurate record keeping.

What we’re looking for

• A degree level qualification, or equivalent experience.

• Experience in housing management.

• Experience of working on project delivery.

• Chartered Institute Housing (CIH) member or willingness to work towards it.

• Strong skills in self-awareness, self-management professionalism.

• Strong business acumen and commercial awareness.

• Excellent communication and negotiating skills.

• Experience of people management and HR processes.

• Experience of supporting financial processes including expense and invoice processing.

• Process development and improvement.

• Idea generation and implementation.

• Solution focused.

• Able to support a culture of continuous improvement.

• An inspirational leader who can empower, develop and coach others.

• DBS check.

• Full UK driving licence with access to own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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Who we are

We’re part ofHoneycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.