Account Manager

Harrison Scott Associates; Redcar; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading player in the industry seeks an Account Manager to manage key client relationships and enhance service delivery. The successful candidate will work closely with the Senior/Commercial Managers, develop client accounts, and mentor team members to achieve customer excellence. This role requires communication prowess, negotiation skills, and a background in account handling.

Qualifications

• Professional individual with excellent communication skills, both written and verbal.
• Ability to create empathy with clients and generate long-lasting relationships.
• Experience in account handling is necessary; candidates from any sector or print packaging are welcome.

Responsibilities

• Develop and maintain long-term commercial relationships with clients.
• Manage portfolio of brands on relevant accounts and standardize procedures.
• Support Senior/Commercial Manager with contract negotiations and resource planning.

Skills

Communication

Negotiation

Problem Solving

Teamwork

Job description

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One of the leading players in the industry it serves is looking for an Account Manager to maintain and strengthen existing client relationships on one of our client’s largest Accounts. You will work with the Senior/Commercial Managers to maximize your account through exploring new areas for organic development.

Scope

1. Responsible for developing long-term positive commercial relationships with relevant Commercial Contacts.
2. Manage a portfolio of brands on relevant Commercial account.
3. Standardize operating procedures and facilitate best practices on designated account. Manage and escalate any non-conformance of procedures.
4. Work with the client to improve deliverables, providing training when necessary.
5. Operate as the lead point of contact for escalation matters specific to your Commercial account (Internal & External).
6. Act as the liaison between the client and internal teams; deliver feedback and ensure the timely and successful delivery of all Artwork.
7. Generate accurate reports as required, including forecasting and tracking key account metrics.
8. Support the Senior/Commercial Manager with capacity planning and resource requirements, including recommendations for overtime.
9. Manage the internal account-specific Customer Service Representative’s workload.
10. Encourage and foster an environment of Customer Excellence alongside the Senior/Commercial Manager.
11. Support the Senior/Commercial Manager with managing underperformance.
12. Escalate observations or areas of concern to the Senior/Commercial Manager.
13. Mentor, guide, and support Customer Service Representatives on the designated account.
14. Assist the Senior/Commercial Manager with contract negotiations.
15. Facilitate client quarterly review meetings.
16. Travel to the customer as necessary.

Candidate

Understanding the customers is central to this company’s vision. We seek a professional individual with excellent communication skills, both written and verbal, to represent our client at a high level. The ability to create immediate empathy with clients to generate long-lasting relationships and repeat business is essential. Strong negotiation and problem-solving skills are required, along with the capability to meet deadlines. The candidate must work well in a team, collaborating closely with the Account team and client. Experience in account handling is necessary, and candidates from any sector or print of packaging are welcome.