SISS Service Delivery Manager

TN United Kingdom; Basingstoke; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the rail industry is seeking a SISS Service Delivery Manager in Basingstoke. This role involves managing security and information systems, ensuring compliance, and delivering system improvements. The ideal candidate will have strong interpersonal skills and a solid understanding of the rail industry. The position offers a competitive salary and various benefits, including free travel on SWR services.

Benefits

Free travel on SWR services for employees.

Free leisure travel for spouse/partner and dependants.

75% discount on other train operating companies.

Full training and development support.

Exclusive retail offers.

Excellent pension scheme.

Qualifications

• Strong understanding of the rail industry.
• Knowledge in contract management and project delivery.

Responsibilities

• Ensure integrity and quality of security and information systems.
• Manage supplier contracts for compliance.
• Deliver projects to maintain and enhance security services.

Skills

Interpersonal Skills

Negotiation

Communication

Contract Management

Project Delivery

Education

Good Education

Tools

SISS Applications

Video Surveillance

Access Control

Job description

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SISS Service Delivery Manager, Basingstoke

Client: FirstGroup

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

722475c24775

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

About the job

Ensure the delivery of high availability, fit-for-purpose security and customer information systems by supporting and maintaining on-train and station security and information systems through managing support contracts and commercial arrangements, ensuring supplier obligations are met and system availability is maintained cost-effectively.

Deliver a programme of security and information system improvements, ensuring work is completed within scope, budget, and time, fulfilling SWR's obligations for system enhancements as per the National Rail agreement.

Provide professional SISS management expertise and technical advice to develop SWR's station security & information systems portfolio. Ensure compliance with Site Access Authority procedures, Network Rail consents, and Regulatory change approvals where appropriate.

Your main responsibilities will be:

1. Ensuring the integrity and quality of security and information systems.
2. Managing supplier contracts for compliance.
3. Managing contractual and system processes including change control, IT Security, and reporting.
4. Managing interfaces between systems.
5. Ensuring legislative compliance of systems and contracts.
6. Reporting and managing risks.
7. Monitoring contract and system performance.
8. Identifying areas for system improvements.
9. Identifying improvements in contract delivery and processes.
10. Delivering projects to maintain and enhance security and information services.
11. Supporting safety objectives within your area of responsibility.
12. Building and maintaining relationships with external stakeholders.
13. Fostering cross-functional relationships internally.
14. Acting as a positive role model for South Western Railway.

Requirements:

1. A good education with a strong understanding of the rail industry.
2. Excellent interpersonal skills, with the ability to influence, negotiate, and communicate effectively.
3. Knowledge and experience in contract management and project delivery within the railway environment.
4. Ability to build strong relationships and influence colleagues and external stakeholders.
5. Confidence to represent SWR as a subject matter expert with good presentation skills.
6. In-depth knowledge of SISS applications, including on-train and station information systems, access control, video surveillance, and back-office systems, with an understanding of their functional and technical requirements.

Working pattern:

Average 37 hours across 5 days per week, typically during office hours, with occasional weekend and night work.

The Reward:

We offer a competitive salary and benefits, including:

• Free travel on SWR services for employees.
• Free leisure travel for spouse/partner and dependants (criteria apply).
• 75% discount on other train operating companies.
• Full training and development support.
• Exclusive retail offers.
• Excellent pension scheme.