Customer Care Operative

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in residential development is on the lookout for skilled Customer Care Operatives to join their dynamic team in London. This role is pivotal in ensuring that new homeowners receive top-notch service during the crucial 24-month warranty period. You will be responsible for addressing minor property issues, utilizing your trade skills in carpentry, plumbing, and more. The company offers a supportive environment with excellent career progression opportunities, making it an exciting time to join as they expand their operations. If you are customer-focused and ready to tackle various challenges, this position is perfect for you.

Benefits

Company Van

Toolkit

Petrol Card

Career Progression Opportunities

Qualifications

• Experience in property maintenance, especially in painting or internal works.
• Ability to manage customer expectations and handle various situations.

Responsibilities

• Carry out property maintenance tasks such as carpentry, plumbing, painting, and tiling.
• Attend to customer issues within completed or ongoing developments.

Skills

Carpentry

Plumbing

Painting

Tiling

Customer Service

Tools

Toolkit

Van

Petrol Card

Job description

Job Title: Customer Care Operative

This leading residential developer, based in London, is seeking two experienced Customer Care Operatives to carry out all aspects of property maintenance, including Carpentry, Plumbing, Painting, and Tiling for New Build Residential schemes.

As part of the NHBC Warranty for new homeowners, the developer must maintain and repair issues within an initial 24-month period after the homeowner has moved in. These issues are typically minor, such as cracked plaster, plumbing leaks, and general settlement of the building after construction.

As a Customer Care Operative, you will be contacted by the customer service team to attend to customer issues at homes within completed or ongoing developments in London. You will manage customer expectations using your expertise and provide realistic timescales for completing tasks. Candidates can come from any trade background, but experience in painting or internal works is preferred. You must be customer-facing and capable of handling various situations professionally.

You will be provided with a van, toolkit, and petrol card to perform your duties to the highest standards.

There are excellent career progression opportunities within this expanding company, aligned with their growth plans. If interested, please contact Rob Burnham at Constructive Moves.